Product News history for Help Desk

Displaying the previous 100 entries


Wed 17 Oct 2012
Affinity 360: CRM + ERP for SMBs: Email Automation and Campaigns
We've added new features for automating communications with leads, customers and partners. This update also included 'status triggers' for accounts and orders.
The update allows businesses to reach targeted groups whether they are leads, customers, teams, partners, etc.

Messages can be personalized using templates and currently we've included 4 scheduling options: one-time, weekly, monthly and age/status.

The 'status triggers' are very simple; when the status of an account or order is changed an email will be automatically sent to the customer.
By: Affinity Informatics Link: Update Details
Mon 04 Jun 2012
Affinity 360: CRM + ERP for SMBs: One Click User Interface Update
We've just finished implementing an update for usability and navigation improvements based on feedback from our clients.
The changes make it easier to get to any section of Affinity with one click. Many tools that were nested in other sections have been made more visible.
By: Affinity Informatics
Thu 03 May 2012
Freshdesk: Freshdesk Raises $5M in Series B Funding
Freshdesk, the fast growing online help desk software solution, today announces that it has raised $5 million in financing.
Walnut, CA & Chennai, India (PRWEB) April 26, 2012

Freshdesk, the fast growing online help desk software solution, today announces that it has raised $5 million in financing led by Tiger Global Management. Previous investor, Accel Partners, is also participating in the round.

Freshdesk closed its Series A funding in October last year. Since then, the company has been on a tear, tripling its customer base in just the last quarter. Freshdesk already boasts of a wide array of industry-first capabilities in the help desk space. The company will be using the funds raised in this round to ramp up engineering and build more exciting product features. Freshdesk also plans to expand its global support team to meet the growing demand, and use the finance to help other growing businesses provide best-in-class support to their customers.
By: Freshdesk Inc. Link: http://www.prweb.com/releases/2012/4/prweb9448016.htm
Mon 02 Apr 2012
Freshdesk: Freshdesk Launches Version 2.0
Freshdesk 2.0 goes freemium and launches industry firsts with Day Pass, time tracking and powerful response and knowledge-sharing tools.
Freshdesk, one the world’s fastest growing help desk software providers, believes that any business can earn brand loyalty, and become the next Southwest Airlines, Virgin or Apple by providing its customers a refreshing support experience. This is why the company is announcing version 2.0 of its helpdesk platform, geared at making customer support more engaging, powerful and as simple as sending an email.

Freshdesk has also announced a freemium model where the first agent is always free. For small businesses with single agent helpdesks, Freshdesk is now essentially a free support software packed with enterprise-class capabilities.
By: Freshdesk Inc. Link: http://www.prweb.com/releases/2012/2/prweb9223087.htm
Wed 01 Feb 2012
UsefulFeedback!: New Facebook app launched
UsefulFeedback! now includes a Facebook app that can be plugged into a company/brand website within minutes.
UsefulFeedback! now includes a Facebook app that can be plugged into a company/brand website within minutes.

The app can also be styled to meet branding requirements and provides your customers with an opportunity to submit and track feedback - reducing the handling costs for the business but enhancing the customer experience.
By: iCasework Limited Link: http://www.facebook.com/pages/UsefulFeedback/353724554641502
Mon 02 Jan 2012
Freshdesk: Top 10 Indian Startups You Need To Watch
Freshdesk is one of Business Insider's Top 10 Indian Startups You Need To Watch
An affordable and accessible customer support solution.
By: Freshdesk Inc. Link: http://www.businessinsider.com/the-10-hot-indian-startups-you-need-to-watch-2011-11#freshdesk-provides-small-business-with-an-essential-tool-customer-support-6
Mon 27 Jun 2011
WORKetc CRM + Projects: Anyone for a WORKetc mobile app?
Ok, well it isn't finished yet (not even at beta!) but I thought I'd share some screen grabs from both Android and iOS. We're making rapid progress.
By: WORKetc CRM Link: http://www.worketc.com/blog/Development/72