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VivaDesk

by VivaDesk
Product description

Offering on-demand help desk software, including multiple service request ticketing types, asset lifecycle management, and knowledge base management. No install. No maintenance. VivaDesk is web-based help desk software with an intuitive support ticket system and a self-service customer support portal that is simple to use and convenient. First 3 Agent Licenses are FREE...including technical support!
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Categories
 ITSM / Service Desk
Features
  • Service Transition Process Support
  • Service Strategy Process Support
  • Change Management
  • Problem Management
  • Incident Management
  • Email Ticketing
  • Configuration Management Database
  • ITSM
  • Workflow Management
  • Queue Management
  • Known Error Database
  • SLA Management
  • Customer Portal
  • Continual Process Improvement Support
  • Service Operation Process Support
 Help Desk
Features
  • Escalation
  • Continual Process Improvement Support
  • Configuration Management Database
  • Customer Portal
  • Queue Management
  • SLA Management
  • Email Ticketing
  • Workflow Management
 Issue/Case/Task Tracking
Features
  • Issue Scheduling
  • Issue Assignment
  • Escalation Management
  • Email Integration
  • Issue Tracking
  • Workflow Management
  • Issue Tracking
  • Recurring Issues

Common Features
    • Platform
      • Web-based Client
      • Hosted (SAAS)
    • Price model
      • Subscription
      • Free / Open Source
    • Common features
      • Web Services API
      • Single Sign-On
      • External System Integration
      • Data Import/Export
      • Custom User Interface
      • Custom Reports
      • Custom Data Fields
Price information
The lowest price is the lowest to obtain the product. The highest price is including all modules that are available.
All prices are in US Dollars.

Year 1 Year 2
From To From To
1 User $0.00 $0.00 $0.00 $0.00
10 Users $2058.00 $2940.00 $2058.00 $2940.00
100 Users $ $ $ $
Product language
Support language
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