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UsefulFeedback!:
New Facebook app launched
UsefulFeedback! now includes a Facebook app that can be plugged into a company/brand website within minutes.

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UsefulFeedback!

by iCasework Limited
Product description

UsefulFeedback! is an on-demand customer complaint and feedback management solution, created by iCaseworkTM. UsefulFeedback! is specifically designed to capture, manage and report on complaints and informal feedback across the entire business network.

UsefulFeedback! is a true multi-lingual and multi-channel solution. Capture the feedback received by post (document management integration), phone (using telephony integration), Twitter (integration tools), email (full email integration), Facebook (app included) as well as self-service forms (widgets and portal included).

Case handlers are also able to choose the most appropriate contact channel and greater insight may be gained through the comprehensive reporting and performance management features.

With the wide range of the industry specific templates available, UsefulFeedback! enables you to improve service levels, adhere to regulations and enhance the customer experience.
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Links: Blog  Quick demo  Sign-up for a free trial  Brochure
Categories
 CRM
Features
  • Contact History
  • Feedback Management
  • Trend Analysis
 Idea Management
Features
  • Idea Sharing
  • Idea Ranking
  • Customer Portal
  • Idea Tracking
  • Idea Voting
  • Idea Workflow
  • Trend Analysis
 Business Management
Features
  • CRM
  • Business Performance Management
  • KPI
 BPM / Workflow Management
Features
  • Automatic State Changes
  • Event Driven Notifications
 Help Desk
Features
  • Email Ticketing
  • SLA Management
  • Workflow Management
  • Incoming Call Integration
  • Queue Management
  • Customer Portal
  • Configuration Management Database
  • Continual Process Improvement Support
  • Escalation

Common Features
    • Platform
      • Hosted (SAAS)
      • Installed server
    • Price model
      • Subscription
    • Common features
      • Custom Data Fields
      • Custom Reports
      • Custom User Interface
      • Data Import/Export
      • External System Integration
      • Multi-language
      • Single Sign-On
      • Web Services API
Price information
The lowest price is the lowest to obtain the product. The highest price is including all modules that are available.
All prices are in US Dollars.

Year 1 Year 2
From To From To
1 User $2500.00 $2500.00 $2500.00 $2500.00
10 Users $9000.00 $9000.00 $9000.00 $9000.00
100 Users $75000.00 $75000.00 $75000.00 $75000.00
Product language
Bengali
Danish
Dutch
English
French
German
Greek
Hindi
Italian
Kannada
Portuguese
Spanish
Tamil
Telugu
Support language
Dutch
English
Represented in
Australia
United Kingdom

PRODUCT MEDIA

Screenshots



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