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Trakdesk

Trakdesk


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Trakdesk

by Trakdesk
Product description

Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support. Trakdesk is packed with many robust features like; ticketing, automation, SLA management, multiple brands, customizable self-service portals, multi-language, knowledge base, social integration, gamification and many more.
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Categories
 Social Networking
Features
  • Discussion Forums
  • Tagging
  • Wiki
  • Event Calendar
  • File Sharing
 Help Desk
Features
  • Escalation
  • Continual Process Improvement Support
  • Configuration Management Database
  • Customer Portal
  • Queue Management
  • SLA Management
  • Workflow Management
  • Email Ticketing
 Business Management
Features
  • Billing / Invoicing
  • Auditing
 Calendar
Features
  • Multi-user Calendar View
  • Time Zone Management
  • Custom Calendar View
 Issue/Case/Task Tracking
Features
  • Workflow Management
  • Issue Scheduling
  • Issue Assignment
  • Escalation Management
  • Email Integration
  • Issue Tracking
  • Issue Tracking
  • Recurring Issues
 Collaboration
Features
  • Discussion Forums
  • Calendar Sharing
  • Document Sharing
  • Email Integration
  • External Collaboration
  • Information Sharing
  • Instant Messaging
  • Knowledge Base
  • Multi-user Communication
 Idea Management
Features
  • Customer Portal
  • Idea Voting
  • Idea Ranking
  • Idea Sharing
 Document Management
Features
  • Workflow Management

Common Features
    • Platform
      • Mobile Support
      • Hosted (SAAS)
    • Price model
      • Subscription
    • Common features
      • Multi-language
      • External System Integration
      • Data Import/Export
      • Custom User Interface
      • Custom Reports
      • Custom Data Fields
Price information
The lowest price is the lowest to obtain the product. The highest price is including all modules that are available.
All prices are in US Dollars.

Year 1 Year 2
From To From To
1 User $11.99 $49.99 $ $
10 Users $ $ $ $
100 Users $ $ $ $
Product language
Arabic
Danish
Dutch
English
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish
Traditional Chinese
Vietnamese
Support language
Arabic
Dutch
English
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish
Traditional Chinese
Vietnamese
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