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Service Experience Management

by KANA Software
KANA solutions let you design and deliver good service experiences by letting you take complete control over your people, process, technology and brand. KANA enables you to deliver the right balance of cost and quality for every customer service interaction.
Product description

KANA is here to make every customer experience a good experience. As leader in the Service Experience Management (SEM), KANA gives managers the total control over the customer service process, so that they can take care of their brand while taking care of their customers. By unifying and adapting the customer journeys across the web site, contact center and social community, KANA's solutions have increased resolution rates, reduced handling time and improved NPS for more than 600 enterprises, including 50% of the Global 100 and more than 200 government agencies. KANA is based in Silicon Valley and has offices all over the world.
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Categories
 BPM / Workflow Management
Features
  • Business Process Analysis
 Help Desk
Features
  • Chat
 Call Center Management
Features
  • Email Integration
  • Role Management
 Issue/Case/Task Tracking
Features
  • Workflow Management

Common Features
Price information
The lowest price is the lowest to obtain the product. The highest price is including all modules that are available.
All prices are in US Dollars.

Year 1 Year 2
From To From To
1 User $ $ $ $
10 Users $ $ $ $
100 Users $ $ $ $
Product language
English
Support language
English
Represented in
Australia
Canada
United Kingdom
United States