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ReachOut Suite

by Fingent Corp
Product description

The ReachOut suite of products equips field managers and workers with the necessary tools to assign, plan, carry out and follow up on jobs by connecting back office and field workers in one cloud-based channel. Utilizing tools for field service management such as ticketing, GPS, checklists, Kanban workflow boards and calendar scheduling, field workers and managers can organize and simplify day-to-day tasks.

Using drag and drop technology, managers can assign jobs to team members and enter them into the color-coded calendar page. ReachOut Suite offers the possibility to set-up automatic notifications to team members when a job is assigned to them and standardized check-lists to simplify workloads. By incorporating various functions into the ReachOut mobile app, such as creating estimates and invoices, e-signatures, inspection forms and more, users can complete jobs whilst out in the field without having to follow up with paperwork.

With the aim of helping users on the job, ReachOut Suite has a number of tools to assist with customer management, including an in-built CRM, with which users can access user files to gain insight on a customer before attending the job. Customer requests can also be recorded using ReachOut’s ticketing platform, meaning users can make a record of customer needs and assign the ticket to the relevant team member to resolve the issue.

Designed to help connect back office and field workforce, ReachOut Suite offers GPS tracking of staff members so that each team member can be located in real-time and managers made aware when jobs run off schedule. Team members can also utilize the GPS map routing to locate jobs and check in and out of jobs using the mobile app whilst on-the-go.
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Categories
 Bug Tracking/QA (Test)
Features
  • Workflow Management
 ITSM / Service Desk
Features
  • Workflow Management
  • Chat
 Content Management
Features
  • Audit Management
 Social Networking
Features
  • File Sharing
 Supply Chain Management
Features
  • CRM
  • Inventory Optimization
  • Inventory Management
 Issue/Case/Task Tracking
Features
  • Issue Scheduling
  • Issue Assignment
  • Issue Tracking
  • Workflow Management
  • Issue Tracking
  • Recurring Issues
 Sales
Features
  • Quoting Management
  • Pricing
 BPM / Workflow Management
Features
  • Resource Managment
  • Graphical Workflow
  • Asset Management
  • Automatic State Changes
 Cost Management
Features
  • Budgeting
  • Invoicing
  • Cost Planning
 HR & Staffing
Features
  • Workforce Management
 Recruiting
Features
  • Time Tracking
  • Workforce Management
 Document Management
Features
  • Security and Encryption
  • Document Publishing
  • Document Assembly
  • Archiving
  • Free Text Document Search
  • Electronic Signature Management
  • Document Sharing
  • Document Security
  • Workflow Management
 Calendar
Features
  • Attendance Management
  • Recurring Tasks
  • Reminders
 Idea Management
Features
  • Idea Workflow
 IT Management
Features
  • Inventory Management
  • Capacity Monitoring
  • Asset Management
  • Scheduling
 Auto Management
Features
  • Inventory Management
  • Parts Pricing
  • Parts Management
  • Service & Repair Management
  • Work Order Management
  • Parts Inventory
 Project Management
Features
  • Project Workflow
  • Task Dependencies
  • Time Tracking
  • Project Planning
  • Project Templates
  • Expense tracking
 Finance & Accounting
Features
  • Cash Management
  • Budgeting
  • Electronic Invoicing
  • Asset Management
  • Billing/Invoicing
  • Audit Trail
  • Inventory Management
  • Payroll
  • Finance Analysis
 CRM
Features
  • Appointment Management
  • Survey Management
  • Feedback Management
  • Lead Management
  • Contact History
  • Contract Management
 Call Center Management
Features
  • Survey Management
 Business Management
Features
  • Score Cards
  • KPI
  • Billing / Invoicing
  • Order Management
  • CRM
  • Auditing
 Contract Management
Features
  • Document Management
  • Approval Management
  • Digital Signature
  • Calendar Reminders
  • Workflow Management
 Help Desk
Features
  • Chat
  • Email Ticketing
  • Workflow Management
  • SLA Management
 Collaboration
Features
  • Calendar Sharing
  • Document Sharing
  • Email Integration
  • Information Sharing
  • Knowledge Base
  • Multi-user Communication
 E-commerce
Features
  • Multi-currency
  • Search
 Event Scheduling
Features
  • Reminders
  • Availability Management
  • Custom Calendar View
  • Event Planning
 Time Management
Features
  • Employee Tracking
  • Clock
  • Approval Management
  • Time Recording
  • Time Sheet
  • Time Planning
  • Task Management

Common Features
    • Platform
      • Mobile Support
      • Web-based Client
      • Hosted (SAAS)
    • Price model
      • Subscription
      • One-time License
      • Free / Open Source
    • Common features
      • External System Integration
      • Data Import/Export
      • Custom Reports
Price information
The lowest price is the lowest to obtain the product. The highest price is including all modules that are available.
All prices are in US Dollars.

Year 1 Year 2
From To From To
1 User $0.00 $ $0.00 $
10 Users $ $ $ $
100 Users $ $ $ $
Product language
English
Support language
English
Represented in
United States