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Produktbeskrivning

Customer Service Software and Helpdesk Support Software by Kapdesk. Lets your customer support begins with email, Live Chat, Phone and Ticketing Software.
Contact Kapdesk anytime for Customer Support Software. Learn how to contact us from email id - sales@kapturecrm.com or Phone Num - +917899887755.
Online Helpdesk Software that integrates and manages customer queries and responses from Facebook, twitter, live chat, Email and phone. Now be quick and organized at managing your customers.
Social Media customer service is one of the best feature from Kapdesk to interact with customer support from Facebook & Twitter.
Kapdesk delivers an email ticketing system that aims to boost your customer support by converting incoming customer emails into tickets.
Why People Choose Kapdesk - we develop flexible and innovative customer support tools / platform which is helpful to manage customer services.
Simplify your ticket management system, improve your support team’s efficiency and manage a growing customer base with an advanced ticketing software.
Improve your team’s efficiency with email collaboration through a shared inbox. With Kapdesk’s highly advanced team collaboration software, implement a team inbox and boost your customer support operations.
Reduce your customer’s waiting time with Kapdesk’s automated responses. Create templates for when you are out of office, or are unable to auto reply.
Reduce customer response times with Kapdesk escalation matrix and ticket management system manages your customer’s queries an easy process.
Besök webbplats
Länkar: Help Desk Software - Kapdesk  Ticketing Software - Kapdesk  Email Ticketing System - Kapdesk  Voice Support - Kapdesk  Live Chat Software - Kapdesk
Kategorier
 ITSM / Service Desk
Funktioner
  • Workflow Management
  • Queue Management
  • Service Design Process Support
  • Incoming Call Integration
  • Known Error Database
  • SLA Management
  • Service Operation Process Support
  • Service Strategy Process Support
  • Service Transition Process Support
  • Change Management
  • Problem Management
  • Incident Management
  • Email Ticketing
  • Customer Portal
  • Continual Process Improvement Support
  • Configuration Management Database
  • Chat
  • ITSM
 Sociala nätverk
Funktioner
  • Discussion Forums
  • Chat
  • Blog
  • Advertising
  • Reviews
  • Tagging
  • Video Sharing
  • Wiki
  • Event Calendar
  • File Sharing
  • Membership Management
  • Photo Album Sharing
 Call Center Administration
Funktioner
  • Skills-based routing
  • Call Forwarding
  • Call Recording
  • Email Integration
  • Cell Phone Integration
  • Campaign Management
  • Call Sharing
  • Survey Management
  • Speech Recognition
  • Role Management
  • Interactive Voice Response (IVR)
  • Text to speech (TTS)
 Ärendehantering
Funktioner
  • Issue Scheduling
  • Issue Assignment
  • Escalation Management
  • Email Integration
  • Issue Tracking
  • Workflow Management
  • Issue Tracking
  • Recurring Issues
 Helpdesk
Funktioner
  • Chat
  • Continual Process Improvement Support
  • Configuration Management Database
  • Email Ticketing
  • Customer Portal
  • Queue Management
  • Incoming Call Integration
  • Workflow Management
  • SLA Management
  • Escalation

Vanliga Funktioner
    • Plattform
      • Stöd för mobila enheter
      • Webbklient
      • Installerad klient
      • Hostad (SAAS)
    • Prismodell
      • Prenumeration
      • Engångslicens
      • Gratis / Open Source
    • Vanliga funktioner
      • Web Services API
      • Multipla språk
      • Integration till andra system
      • Import/Export av data
      • Flexibelt användargränssnitt
      • Flexibla rapporter
      • Skapa egna fält
Prisinformation
Det lägsta priset är det lägsta för att införskaffa produkten. Det högsta priset är om alla tillgängliga moduler inkluderas. Alla priser är i US Dollars.

År 1 År 2
Från Till Från Till
1 Användare $ $ $ $
10 Användare $ $ $ $
100 Användare $ $ $ $
Produktspråk
English
Produktsupport språk
English
Representerad i
India

PRODUKTMEDIA

Skärmbilder



YouTube Video Best Customer Service Software - Kapdesk