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Product description

Customer Service Software and Helpdesk Support Software by Kapdesk. Lets your customer support begins with email, Live Chat, Phone and Ticketing Software.
Contact Kapdesk anytime for Customer Support Software. Learn how to contact us from email id - sales@kapturecrm.com or Phone Num - +917899887755.
Online Helpdesk Software that integrates and manages customer queries and responses from Facebook, twitter, live chat, Email and phone. Now be quick and organized at managing your customers.
Social Media customer service is one of the best feature from Kapdesk to interact with customer support from Facebook & Twitter.
Kapdesk delivers an email ticketing system that aims to boost your customer support by converting incoming customer emails into tickets.
Why People Choose Kapdesk - we develop flexible and innovative customer support tools / platform which is helpful to manage customer services.
Simplify your ticket management system, improve your support team’s efficiency and manage a growing customer base with an advanced ticketing software.
Improve your team’s efficiency with email collaboration through a shared inbox. With Kapdesk’s highly advanced team collaboration software, implement a team inbox and boost your customer support operations.
Reduce your customer’s waiting time with Kapdesk’s automated responses. Create templates for when you are out of office, or are unable to auto reply.
Reduce customer response times with Kapdesk escalation matrix and ticket management system manages your customer’s queries an easy process.
Visit website
Links: Help Desk Software - Kapdesk  Ticketing Software - Kapdesk  Email Ticketing System - Kapdesk  Voice Support - Kapdesk  Live Chat Software - Kapdesk
Categories
 Social Networking
Features
  • Advertising
  • Blog
  • Chat
  • Discussion Forums
  • Event Calendar
  • File Sharing
  • Membership Management
  • Photo Album Sharing
  • Reviews
  • Tagging
  • Video Sharing
  • Wiki
 Call Center Management
Features
  • Call Forwarding
  • Call Recording
  • Call Sharing
  • Campaign Management
  • Cell Phone Integration
  • Email Integration
  • Interactive Voice Response (IVR)
  • Role Management
  • Speech Recognition
  • Survey Management
  • Text to speech (TTS)
  • Skills-based routing
 Issue/Case/Task Tracking
Features
  • Email Integration
  • Escalation Management
  • Issue Assignment
  • Issue Scheduling
  • Issue Tracking
  • Recurring Issues
  • Workflow Management
  • Issue Tracking
 ITSM / Service Desk
Features
  • ITSM
  • Chat
  • Configuration Management Database
  • Continual Process Improvement Support
  • Customer Portal
  • Email Ticketing
  • Incoming Call Integration
  • Known Error Database
  • Queue Management
  • Service Design Process Support
  • Service Operation Process Support
  • Service Strategy Process Support
  • Service Transition Process Support
  • SLA Management
  • Workflow Management
  • Incident Management
  • Change Management
  • Problem Management
 Help Desk
Features
  • Chat
  • Configuration Management Database
  • Continual Process Improvement Support
  • Customer Portal
  • Email Ticketing
  • Incoming Call Integration
  • Queue Management
  • SLA Management
  • Workflow Management
  • Escalation

Common Features
    • Platform
      • Mobile Support
      • Web-based Client
      • Installed Client
      • Hosted (SAAS)
    • Price model
      • Subscription
      • One-time License
      • Free / Open Source
    • Common features
      • Web Services API
      • Multi-language
      • External System Integration
      • Data Import/Export
      • Custom User Interface
      • Custom Reports
      • Custom Data Fields
Price information
The lowest price is the lowest to obtain the product. The highest price is including all modules that are available.
All prices are in US Dollars.

Year 1 Year 2
From To From To
1 User $ $ $ $
10 Users $ $ $ $
100 Users $ $ $ $
Product language
English
Support language
English
Represented in
India

PRODUCT MEDIA

Screenshots



YouTube Video Best Customer Service Software - Kapdesk