PRODUCT NEWShelp

Find the latest news about the products listed in our business software directory. You will see the news in the right context depending on where you are in the navigation. On the front page you will find all the latest product news regarding of what product category they belong to. By going into a category you will only see the category specific news and by going into a product information page you will only see news about that product.


Product description

Customer Service Software and Helpdesk Support Software by Kapdesk. Lets your customer support begins with email, Live Chat, Phone and Ticketing Software.
Contact Kapdesk anytime for Customer Support Software. Learn how to contact us from email id - sales@kapturecrm.com or Phone Num - +917899887755.
Online Helpdesk Software that integrates and manages customer queries and responses from Facebook, twitter, live chat, Email and phone. Now be quick and organized at managing your customers.
Social Media customer service is one of the best feature from Kapdesk to interact with customer support from Facebook & Twitter.
Kapdesk delivers an email ticketing system that aims to boost your customer support by converting incoming customer emails into tickets.
Why People Choose Kapdesk - we develop flexible and innovative customer support tools / platform which is helpful to manage customer services.
Simplify your ticket management system, improve your support team’s efficiency and manage a growing customer base with an advanced ticketing software.
Improve your team’s efficiency with email collaboration through a shared inbox. With Kapdesk’s highly advanced team collaboration software, implement a team inbox and boost your customer support operations.
Reduce your customer’s waiting time with Kapdesk’s automated responses. Create templates for when you are out of office, or are unable to auto reply.
Reduce customer response times with Kapdesk escalation matrix and ticket management system manages your customer’s queries an easy process.
Visit website
Links: Help Desk Software - Kapdesk  Ticketing Software - Kapdesk  Email Ticketing System - Kapdesk  Voice Support - Kapdesk  Live Chat Software - Kapdesk
Categories
 Social Networking
Features
  • Discussion Forums
  • Chat
  • Blog
  • Advertising
  • Reviews
  • Tagging
  • Video Sharing
  • Wiki
  • Event Calendar
  • File Sharing
  • Membership Management
  • Photo Album Sharing
 Call Center Management
Features
  • Skills-based routing
  • Call Forwarding
  • Call Recording
  • Email Integration
  • Cell Phone Integration
  • Campaign Management
  • Call Sharing
  • Survey Management
  • Speech Recognition
  • Role Management
  • Interactive Voice Response (IVR)
  • Text to speech (TTS)
 Issue/Case/Task Tracking
Features
  • Issue Scheduling
  • Issue Assignment
  • Escalation Management
  • Email Integration
  • Issue Tracking
  • Workflow Management
  • Issue Tracking
  • Recurring Issues
 ITSM / Service Desk
Features
  • Workflow Management
  • Queue Management
  • Service Design Process Support
  • Incoming Call Integration
  • Known Error Database
  • SLA Management
  • Service Operation Process Support
  • Service Strategy Process Support
  • Service Transition Process Support
  • Change Management
  • Problem Management
  • Incident Management
  • Email Ticketing
  • Customer Portal
  • Continual Process Improvement Support
  • Configuration Management Database
  • Chat
  • ITSM
 Help Desk
Features
  • Chat
  • Continual Process Improvement Support
  • Configuration Management Database
  • Email Ticketing
  • Customer Portal
  • Queue Management
  • Incoming Call Integration
  • Workflow Management
  • SLA Management
  • Escalation

Common Features
    • Platform
      • Mobile Support
      • Web-based Client
      • Installed Client
      • Hosted (SAAS)
    • Price model
      • Subscription
      • One-time License
      • Free / Open Source
    • Common features
      • Web Services API
      • Multi-language
      • External System Integration
      • Data Import/Export
      • Custom User Interface
      • Custom Reports
      • Custom Data Fields
Price information
The lowest price is the lowest to obtain the product. The highest price is including all modules that are available.
All prices are in US Dollars.

Year 1 Year 2
From To From To
1 User $ $ $ $
10 Users $ $ $ $
100 Users $ $ $ $
Product language
English
Support language
English
Represented in
India

PRODUCT MEDIA

Screenshots



YouTube Video Best Customer Service Software - Kapdesk