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Hydra

by Dialoga
Dialoga is the first AI telecom operator with its own network in 29 countries and a WebRTC platform, allowing them not only to provide all business telephony but also to connect it to the WebRTC world.
Product description

Your contact centre does not need to be tied to expensive physical infrastructure. Hydra, our ACD solution based on WebRTC technology, provides you with a remote platform through which agents can be monitored and controlled as if being in a traditional call centre, but when in fact no physical infrastructure is needed. Hydra is accessible via any device connected to the internet, be that a PC or a tablet, allowing you to connect from the office, home or anywhere in the world.

NATURAL LANGUAGE RECOGNITION
Take full control of the content of the conversations that take place on any of your business phone numbers, disregarding the device used. Receive transcription of every call and their translation.

ADVANCED VOICE CONTROL
• Voice Biometrics system: client identification and classification
• Sentiment Analysis of speakers
• Intelligent management of call waiting through NLP

CALL RECORDING
Ensure your services quality and proficiency. Review your customers’ requests and resolve quickly customers’ disputes. Detect and defeat agents’ misconduct.

CALL MONITORING
Audit in real time your employees and your Contact Centre:
• Monitor your contact centre from anywhere in the world and from any device
• Receive call transcripts in real time
• DM between supervisors and agents
• For agents located in call centres or working remotely
• Silent monitoring
• Whisper coaching
• Call barging

IVR
Our IVR gathers the necessary information from the caller
and routes the call to the most appropriate destination.
Interact with callers via:
• DTMF
• ASR
• Text2Speech

MANAGEMENT AND REPORTING
• Real-time manageable
• Key performance metrics
• Post-call surveys
• Configure supervisor and monitoring permissions and get reports on call monitoring activity
• Excel and Word exports
Visit website
Links:
Categories
 Call Center Management
Features
  • Call Forwarding
  • Call Recording
  • Call Sharing
  • Cell Phone Integration
  • Interactive Voice Response (IVR)
  • Role Management
  • Speech Recognition
  • Text to speech (TTS)
  • Skills-based routing

Common Features
    • Platform
      • Hosted (SAAS)
    • Common features
      • Web Services API
      • Multi-language
      • Data Import/Export
      • Custom User Interface
      • Custom Reports
Price information
The lowest price is the lowest to obtain the product. The highest price is including all modules that are available.
All prices are in US Dollars.

Year 1 Year 2
From To From To
1 User $ $ $ $
10 Users $ $ $ $
100 Users $ $ $ $
Product language
English
French
German
Italian
Portuguese
Spanish
Support language
English
French
German
Italian
Portuguese
Spanish
Represented in