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HelpMaster

by PRD Software
Product description

HelpMaster combines helpdesk, CRM, email response management, service desk, web self service and much more into a single product suite. It is priced to be affordable and is packed with features that scale to any size of business. HelpMaster is specifically designed to be used for help desk, complaints management, service desk, business processes tracking, facilities management, email response management, workflow automation and web self-service.

For small businesses looking for a system to log, manage and track daily issues affecting the business, HelpMaster has everything you need now - with plenty of headroom to grow into.

For businesses looking for an ITSM solution that can be aligned with principles of ITIL and other service management frameworks, HelpMaster is an intelligently designed and powerful tool with great use for you.

HelpMaster is built on the strengh of feedback from 1000s of users around the world. HelpMaster is the most flexibile, template help desk software on the market.
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Categories
 Bug Tracking/QA (Test)
Features
  • Test Case Management
  • Email Integration
  • Bug Tracking
  • Escalation Management
  • Recurring Issues
  • Bug Assignment
  • Workflow Management
 Help Desk
Features
  • Email Ticketing
  • Workflow Management
  • SLA Management
  • Queue Management
  • Customer Portal
  • Configuration Management Database
  • Continual Process Improvement Support
  • Escalation
 ITSM / Service Desk
Features
  • Service Operation Process Support
  • Customer Portal
  • SLA Management
  • Continual Process Improvement Support
  • Known Error Database
  • Queue Management
  • Workflow Management
  • ITSM
  • Configuration Management Database
  • Email Ticketing
  • Incident Management
  • Problem Management
  • Change Management
 Issue/Case/Task Tracking
Features
  • Recurring Issues
  • Issue Tracking
  • Workflow Management
  • Issue Tracking
  • Email Integration
  • Escalation Management
  • Issue Scheduling
  • Issue Assignment

Common Features
    • Platform
      • Installed server
      • Installed Client
      • Web-based Client
      • Mobile Support
    • Price model
      • One-time License
    • Common features
      • Custom Data Fields
      • Custom Reports
      • Custom User Interface
      • Data Import/Export
      • External System Integration
      • Multi-language
      • Single Sign-On
      • Web Services API
Price information
The lowest price is the lowest to obtain the product. The highest price is including all modules that are available.
All prices are in US Dollars.

Year 1 Year 2
From To From To
1 User $200.00 $995.00 $40.00 $199.00
10 Users $1750.00 $8950.00 $350.00 $1790.00
100 Users $15000.00 $75000.00 $3000.00 $15000.00
Product language
Support language
English
Represented in
United Kingdom
Australia
United States