Freshdesk, the fast growing online help desk software solution, today announces that it has raised $5 million in financing.
Freshdesk 2.0 goes freemium and launches industry firsts with Day Pass, time tracking and powerful response and knowledge-sharing tools.
Freshdesk is one of Business Insider's Top 10 Indian Startups You Need To Watch
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Freshdesk is a super-user friendly help desk system that enables multi-channel support (phone, email, chat, Twitter, forums and Facebook). It includes forums, a self-service portal and a knowledge base.
Freshdesk also enables support agents to log the time they spend on tickets with automatic start and stop timers. Time sheets can be generated for individual customers.
Freshdesk is free forever for your first support agent. Additional agents start at $9 per agent.
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