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PR: The Place Where To Find Business Software, Buissy.com, Releases Version 1.2mars 16, 2012

Version 1.2 of Buissy.com, the place where you can find business software in an easy way, is released. Buissy.com continues to make the user interface more easy to work in as well as increase functionality. Now also with possibility to Compare Software.
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During 2012, Buissy.com is increasing the platform functionality as well as the amount of languages supported. All this to be able to help purchasers to easily find software they are looking for.
The Business Software Directory gives possibility to find software for numerous business areas, like for example Accounting Software, Project Management Software, Time Management Software, CRM Software and Help Desk Software.Buissy.com is a business software marketplace where purchasers can find business software and news about that software - All in ONE place.

The software directory including Business Software for almost 40 areas has now released version 1.2 of the site.

The features of the new version are:
Continued renewing of the user interface of the first page
Possibility to compare up to 3 products - New Functionality!
Continuous work for better on-site SEO
Show the first link of Featured Products in the product list
Improvements in the control panel to help software vendors maintain the products
Fixing some bugs found since last release

Buissy.com is continuing the SEO work to get higher listed on search engines and therefore help software vendors to easier be found. By being listed on Buissy.com software vendors automatically receive high quality leads looking for software and find Buissy.com. Buissy.com has now reached the first page for several keywords and for Swedish keywords, Buissy.com is listed on the 1st position in a lot of cases.

The business software directory will be released in several more languages to give opportunities for even more markets in using Buissy.com. Today Buissy.com is available in English and Swedish. French and Italian are soon released and German, Spanish and Russian is coming later during 2012.

Go to http://www.buissy.com or contact us on info@buissy.com for more information. You can follow as at http://www.twitter.com/buissy for daily news on what is happening.
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PR: The Business Software Directory, Buissy.com, Releases Version 1.1feb 15, 2012

Version 1.1 of Buissy.com, the place where you can find business software in an easy way, is released. Buissy.com continues to make the user interface more easy to work in as well as increase functionality.
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Buissy.com is a business software marketplace where purchasers can find business software in numerous areas and news about that software - All in ONE place.

The software directory including Business Software for almost 40 areas has now released version 1.1 of the site.

The features of the new version are:

* Continued renewing of the user interface of the first page
* Indications whether products have price, screen shots and video included in the product description
* Continuous work for better on-site SEO
* Checks for VAT number validity for software vendors
* Nicer interface for the control panel for vendors, including better support for the featured listing
* A specific tab in the control panel for statistics, including number of views on the product information, number of clicks on ads and number of referrals from other parts of the site
* Email statistics and reminders for the software vendors
* Customised link shown for the last 10 news published from software vendors
* Google+ and Facebook likes
* Better looking product information pages
* Fixing some bugs found since last release

Buissy.com is continuing the SEO work to get higher listed on search engines and therefore help software vendors to easier be found. By being listed on Buissy.com software vendors automatically receive high quality leads looking for software and find Buissy.com. For Swedish keywords, Buissy.com is listed on the 1st position in a lot of cases.

The business software directory will be released in several more languages to give opportunities for even more markets in using Buissy.com. Today Buissy.com is available in English and Swedish. French and Italian are soon released and German, Spanish and Russian is coming later during 2012.

Go to http://www.buissy.com or contact us on info@buissy.com for more information. You can follow as at http://www.twitter.com/buissy for daily news on what is happening.
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PR: The Business Software Directory, Buissy.com, Releases Version 1.05jan 27, 2012

Version 1.05 of Buissy.com, the place where you can find software in an easy way, is released. The amount of business software is increasing and Buissy.com is continuing to grow in popularity among business software purchasers.
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The software directory including Business Software for almost 40 areas, Buissy.com, has released version 1.05 of the site.

Buissy.com is a business software marketplace where purchasers can find business software in numerous areas and news about that software - All in ONE place.

The features of the new version are:

* Continuous work for better on-site SEO
* Updated menu structure
* Guidelines for both purchasers and software vendors
* Faster product filter
* Some changes to make more attractive user interface
* Ability to change and remove screenshots
* Better support in the product filter with removed dialogs for selection
* Possibility for purchasers to submit RFI
* Increased sizes for ads
* Possibility to read the full product description already in the product list
* Fixing some bugs found since last release

As Buissy.com is continuing to improve the platform users come in with their recommendations on how to make it even better. This is part of the process to improve the user experience and make Buissy.com the obvious choice for people when searching for business software.

Buissy.com shows extensive information about business software and with an easy user interface. All products, even the products that don’t pay for their listing, have their own product information page.

Software vendors are given different alternatives to market products, including free listing. These options include possibility to have ads in different sections and bid between vendors to control on what position the product is listed. Software vendors are also able to publish news about their products.

The business software directory will be released in several more languages to give opportunities for even more markets in using Buissy.com. Today Buissy.com is available in English and Swedish. French and Italian are soon released and German, Spanish and Russian is coming later during 2012.

Go to http://www.buissy.com or contact us on info@buissy.com for more information. You can follow as at http://www.twitter.com/buissy for daily news on what is happening.
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PR: The Business Software Directory, Buissy.com, Releases Version 1.0dec 8, 2011

Version 1.0 of Buissy.com, the place where you can find software in an easy way, is released. The amount of business software is increasing and Buissy.com has now grown to be the third most visited business software directory on Internet.
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The software directory including Business Software for almost 40 areas, Buissy.com, has released version 1.0 of the site. This is the first real version of the site but Buissy.com has during the beta period already grown to become the third most visited business software directory in the world.

Buissy.com is a business software marketplace where purchasers can find business software in numerous areas and news about that software - All in ONE place.

It is important that purchasers feel that they are able to find software easily including information they want to read to be able to get further in their evaluation of what software to use. This is why Buissy.com not only lists products but also include a product information page for all products with extensive product information.

Purchasers can easily find the product they are looking for using the product filter. If on the first page you are able to filter on products included in one or more categories and if you have stepped into a category you may filter on product features. All to be able to find the product you are looking for in minutes or even seconds.

Buissy.com shows extensive information about business software and with an easy user interface. All products, even the products that don’t pay for their listing, have their own product information page. The product information pages include information like product information, company information, product features, price, language information, screenshots and YouTube video. Software vendors are also able to publish news about their products.

Software vendors are given different alternatives to market products, including free listing. These options include possibility to have ads in different sections and bid between vendors to control on what position the product is listed.

The business software directory will be released in several more languages to give opportunities for even more markets in using Buissy.com. Today Buissy.com is available in English and Swedish. French and Italian are being prepared and German, Spanish and Russian is coming shortly.
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PR: Privacy Policy and Terms of Use updateddec 8, 2011

Buissy.com has updated the Privacy policy and Terms of Use as of 08 December 2011.
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Article: What Is Supply Chain Management (SCM)?dec 6, 2011

Following the “what is”-series regarding different business areas is here an article about what Supply Chain Management is. The idea of the “what is”-series is to write the articles in a way that people who have never been in contact with the area will understand.
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Supply Chain Management (SCM), including among all Warehouse Management and Inventory Management, is the management of services and products that are to be delivered to customers.

Supply Chain Management includes everything from storage and all movements of the products and all all parts contained in the products, including all work processes performed to get the products from the point of creation to the end-point.

This is why we see warehouse management and inventory management in the supply chain management area. Warehouse management is aimed to control storage and movements of material in a warehouse, including how to pick material and make sure that the right material is packaged for the right customer.
Inventory management is the control of how much you have stored to know what is available for distribution to customers.

To help with keeping the supply chain management in control you have Supply Chain Management Software which can also be divided into different systems, such as Inventory Management Systems and Warehouse Management Systems.

A Warehouse Management System, also called WMS, is helping you to store the materials in the correct place in the warehouse in the right place and keeps track of when you are moving them. A commonly used tool to help with moving material is the hand terminal. When picking the material you will then scan the material barcode, including all specifics such as type, color, etc, and make sure that the right information of what is stored in the warehouse is recorded. This will also help in making sure that the customer receives what is ordered.

An Inventory Management Systems help you to keep control over how much you have in stock so that you have the correct amount of products in stock according to what the demand is. By having good control over the inventory you make sure that the customer will quickly get what is ordered and will also make sure that you get the correct amount of stock not to be over-stocked.
Every now and then you control the inventory, count all products in stock, to make sure that the information in the inventory management system is correct.

A Supply Chain Management Software (SCMS) often includes the two above mentioned systems and some more functionality to have good control over the flow of products and services. One important functionality is the forecasting functionality to understand how the future will look and therefore be able to order correct amount of products to have in stock. It is also important to be able to integrate the supply chain management system with other systems, including the systems at the suppliers. All to minimize the lead times.

Supply Chain Management Systems are vital for suppliers of products. The bigger organization and therefore the more products in circulation, the more important with more complex and intelligent systems. When implementing the supply chain management system you will quickly realise that the expectations on the future is often very unrealistic. Using information of the past and the trends that have been, the supply chain management systems will help you a lot in keeping better control of how much products you need to order to have a smooth product flow, both from the suppliers and to the customers. It will not only make it possible to control the product flow but also control the resources needed from time to time to make sure that the movements of products are made correctly.
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Article: What Is Auto Management?dec 1, 2011

Following the “what is”-series regarding different business areas is here an article about what Auto Management is. The idea of the “what is”-series is to write the articles in a way that people who have never been in contact with the area will understand.
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Auto Management, also commonly called Automotive Management, is the management of services around vehicle management. Auto Management includes management for auto repair shops, car and truck dealers, rentals, body shops and more.

So, for a normal person, Auto Management is management of everything that has to do with cars, trucks and other vehicles.

This is a really wide area that covers a lot and is tailored for the automotive area, even though you would see it bringing up areas that are common to most other businesses. Examples of specific automotive areas are:

Used car dealer management
Franchise management
New car dealer management
Sales and finance management tailored to automotive industry
Car inventory management
Spare parts management
Dealership management
Customer management
Showroom management
Insurance management
Leasing management
Sales management
Repair and service management
Labor management

As you see in the list there are quite a few areas. For most areas you are able to find the same support and management regardless of what vehicle you are involved with, including cars, trucks, motorcycles and boats.

One way to understand what is needed you can just see what is needed to manage when you want to get a car (or any other vehicle).

You start by going to the car dealer. They will show you examples of cars in their showroom. The showroom is designed in a way so that they will be able to sell cars that are most interesting for them to sell easier. Some car companies require a higher visibility than others which is also important for the showroom design.

Once you have chosen a car model you will be able to tailor your new car according to your demands. All these extras are added in the system and a few months later you will receive the car.
Should you lease the car or buy it? If you buy it, do you need a loan for it?
While waiting for your car you might want to rent another car to have something to drive.

You receive your car and of course there are things you want to change. You might want to have some winter tires or other things from the car dealer. You will need insurance and might bring in extra insurance for towing service and free rentals if something happens.

After 6 months it is time for the first service. It includes having personnel being booked to take care of the car. You might have been in a small accident and need the body to be fixed and therefore need to hand it in to that specific area of the car repair shop. This is continuous over a few years and you decide to sell the car. The car dealer makes you a deal to give you another car in exchange and you pay some extra money since the car is new.

The car dealer now has a used car they need to sell. This is another process but with a lot of similarities to sales of a new car.

To support these processes are different kinds of Auto Management Software (or Automotive Software). Different auto management software have different purposes and few include the whole area. There are different kind of auto management software to include support for the areas specified above, such as:

Dealer Management System (DMS)
CRM Software specific to the automotive industry
Inventory Management Software
Time Management Software
Lead Management Software
Finance Software
Sales Management Software
Warranty Submission System
Auction Management Software
Vehicle Showroom Management System

Dealer Management Systems usually covers several areas to make it possible to have less software included in the same workplace. This usually makes the working processes more efficient.
The area is so big that this article only covers a brief introduction of what areas to consider and what kind of auto management software that might be interesting to look further at.
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Buissy.com demo video (http://www.youtube.com/watch?v=-4RjccdbRX4)nov 28, 2011

Find a silent but informative video on how to use Buissy.com to find your software here: http://www.youtube.com/watch?v=-4RjccdbRX4
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Buissy.com has created a step through video on how to use the business software directory to find business software and information about it the best way.
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Article: What Is Cost Management?nov 17, 2011

Following the “what is”-series regarding different business areas is here an article about what Cost Management is. The idea of the “what is”-series is to write the articles in a way that people who have never been in contact with the area will understand.
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Cost Management is the process of planning and keeping track of costs in the organization. Cost management should be obvious for most organizations to make sure that individual projects as well as the overall operations move according to plans.

Over all, a well implemented cost management strategy will help to reduce costs for production of products and services as well as creating an increased value for the customers.

It is easy to say that cost management is something that is for the overall strategy for the company, but it is something that normally is taken into account for even the smallest projects. However, all costs together are based on the overall cost strategy.

Cost Management Software to help in planning and keeping track of costs are mostly seen in the production and manufacturing area. But since costs are part of most areas in a company, software like project management software, issue tracking software and help desk software also include cost management in their systems.

A common way to work with cost management in a project is to first plan the costs divided on different phases of the project. All costs that is supposed to be affecting the project will be accounted for, such as personnel costs, material costs and third party costs. The more detailed the planning is, the easier it will be to follow up costs in the project.

Once the project is launched, the project manager will have to use resources as planned and if there are any situations arising where more resources are needed for the project decision need to be made by the project board.
The project manager may appoint responsibility to approve purchases to members of the project and the purchases need to be filled in into the cost management software or whatever software used accordingly.

After the project is finalized, a review of all costs will be made. This will help in improving the cost strategy for future projects. The post project review is an extremely important part of the cost management and should not be neglected.
The first projects run after creating a cost management strategy almost never go as planned. This is where the final phase comes in. By reflecting on what happened in a project you will be able to learn for the future and after a few projects your predictions will be much closer to the real outcome.

Cost management is sometimes well combined with the plan for revenue outcome of the project. This is why the project management team allow for costs to increase more than what is budgeted. However, it is important to plan for a project to be cancelled if costs are not as planned. This is why projects are divided into phases or at least have milestones where you reflect over the progress of the project. During these periods of reflection not only costs will be reflected over, but also timing of the project, changed factors on the market, etc. With all these factors in consideration it is important to dare to discontinue a project if it is not in the best interest of the company.

Cost management is much more than a cost management software to keep track of all costs and be able to plan and budget projects. It is an overall strategy that need to be formed and by having a cost management attitude your company will be much more prepared for situations that will arise and therefore have higher possibilities to survive throughout financial crises.
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Article: What Is CRM (Customer Relationship Management)?nov 15, 2011

Following the “what is”-series regarding different business areas is here an article about what CRM (Customer Relationship Management) is. The idea of the “what is”-series is to write the articles in a way that people who have never been in contact with the area will understand.
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CRM is short for Customer Relationship Management and is the strategy for managing communication and all interactions with your customers and prospects.
The main goal with having a good strategy for CRM is to be able to find and attract new customers as well as to retain a good relationship with your current customers to make sure they stay with you.

CRM describes the company’s overall strategy towards how to manage all interactions with the customers so that measuring of how the strategy works. This means that it is important not only to measure but also to constantly question the strategy to make it more efficient.

CRM is not always as easy as it sounds. Some customers need more attention than others so it is important to categorize the customers into different areas. It is also important to understand that customers need different kind of attention in different phases of the relationship.

To help you with the customer relationship there is CRM Software. The CRM Software will help you to store information about the customer, categorize them in different areas and stages of what kind of relationship you have with the customer at the moment and remind you to perform different activities with the customer. All interactions with the customer should always be stored in the system even when you are trying to get hold of the customer but failed to do so.

Most users of the CRM Software are the sales people. Since they are usually very busy working with selling the products or services it is important that the CRM Software is intuitive and easy to use. It is also important to be able to easy follow up the interactions with flexible and good reports.

Some CRM Software also combine the sales software functionality but it is important to separate the two processes and understand that CRM and sales are different areas. Sales are about the sales process and to handle offers and follow up the sales more based on figures (more will be discussed in the article “What Is Sales”) while CRM is more about the more soft sides of the relationship and the interactions.

To help you understand if your strategy is good a great tool is a customer survey. This will not only help you understand if you are treating the customers well but also understand what kind of additional services they prefer.

Some companies try to make the CRM quite complex. This might be good in theory since you are able to bring in as much information as possible. But, the complexity is to no use if the process and the tools are not followed and used by the employees. It is therefore important to think simplicity for the personnel first and then think about how to use this information the best way possible.
By setting up an easy process you will be able to transfer this to your CRM Software. Your employees are going to be able to easily use it and gladly fill in information. This information will be the base for all customers and also the foundation that you can improve and build on.

Creating a strategy for how to take care of your customers all the way from when they are leads throughout the whole customer life cycle is the difference between keeping customers and loosing customers. A company with a good CRM strategy that is constantly improved will improve the possibilities to succeed extremely much. This, combined with a good customer support, will make your company known for wanting to work WITH your customers, which is exactly what customers want.
Combined with a good and user friendly CRM Software you will almost have the perfect recipe for success. At least in making your customers feel comfortable with you.
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Article: What Is A Service Desk?nov 11, 2011

Following the “what is”-series regarding different business areas is here an article about what a Service Desk is. The idea of the “what is”-series is to write the articles in a way that people who have never been in contact with the area will understand.
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A Service Desk is an IT resource for organizations working with ITSM (IT Service Management) as defined in ITIL (IT Infrastructure Library). The Service Desk is intended to be the Single Point of Contact (SPOC) towards the customers of the IT department, usually the users in the company.

A Service Desk can easily be mistaken for being the same thing as a help desk. However, the difference is quite big when looking deeper on what a Service Desk delivers.

The Service Desk works to support the different ITSM processes used in the company. That is right, Service Desk is not a process itself, it is called a function.
We are not going to discuss what the different processes do but here is an example of a few processes:

* Incident Management
* Problem Management
* Change Management
* Release Management
* Availability Management
* Capacity Management
* Security Management

The idea is for the company to feel that there is one instance to call to get help and propose change requests. All incidents and user queries are owned by the Service Desk and it is up to the Service Desk to make sure the user’s incidents are solved, regardless of if they have sent the request somewhere else or are working on it themselves.

Besides being the single point of contact it is the responsibility of the Service Desk to make sure that services that are provided are working. If an IT service is not working, the Service Desk should try to get it up and running as quickly as possible. It is also for the Service Desk to give system support to the users.

The work in the Service Desk is clearly defined and also has the responsibility of making sure that all incidents and user queries are managed as promised. Promises around the service are defined in an SLA (Service Level Agreement).

To manage all calls everything is stored in some kind of Service Desk Software. The Service Desk Software includes a lot of functionality to help the Service Desk perform its work, such as:

* Web / Email creation and monitoring of requests
* Knowledge base
* Internal chat with storing of conversations as part of the requests
* Interface customization to customize to support the processes and the organization the best
* Automated work flow engine to make as much as possible automated
* Flexible reports as needed to monitor progress of requests
* Dashboard for the personnel to give possibilities to easy know what needs to be done
* Automated monitoring of requests according to what is promised in the SLA
* and much more...

Since the Service Desk is the single point of contact to the users, it is often set that all communication should be going through the Service Desk. This includes questions that need to be asked from any of the service providers to the users. The communication then goes back and forth via the Service Desk.
In theory this is the way it should work, but in practice processes are often set up to make it possible for the person working with the request to communicate with the user, regardless of where in the ITSM organization the person is working.

Implementing a Service Desk and therefore also ITSM in an organization can often be quite hard work and in the beginning a lot of things go wrong. But after some time and adjustments the work will be much more efficient and with higher quality than before.
A lot is thanks to the structured work defined by the processes, but also thanks to the Service Desk Software that is implemented and tuned to fit the organization the best.

It is definitely recommended to start with one or at least just a few of the processes, such as Incident Management, Problem Management and Change Management. One will then be able to extend the ITSM commitment to include one more process at the time.
People working in the Service Desk are able to work in the different processes specified above. This will help in setting up your ITSM organization and to have ITSM work in your favor instead of the other way around.
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Article: What Is Contract Management?nov 9, 2011

Following the “what is”-series regarding different business areas is here an article about what Contract Management is. The idea of the “what is”-series is to write the articles in a way that people who have never been in contact with the area will understand.
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Contract Management is the management of contracts a company has with vendors and customers, but also includes employee contracts or any other contracts that may be needed to keep track of.
Contract Management is sometimes also known as Contract Administration.

Managing contracts is the whole process from creating the contract and negotiating the terms in the contract to documenting all changes made from the original contract. This is why most contract management software also have very good functionality for document management, keeping track of different revisions in the contracts.

So, what is really a contract?

A contract is a legal bond between two or more parties, identified in the contract, to fulfill what is agreed on in the contract. A contract usually has quite a lot of terms and conditions included to make sure that everyone understands the whole commitment. It is very common that a contract includes what will happen if a contract is not fulfilled according to the agreements.
One thing to understand, that is not very uncommon, is that companies enter agreements and then sometimes choose to bankrupt the company if they are not able to fulfill the contract. Since the contract is signed between two companies there is not very much to do in these cases. This is most likely to happen with smaller companies or larger organizations that need to be reconstructed, as is common during financial crises.

Contracts are stored in a contract management software and a common term for the whole lifecycle of contracts is Contract Lifecycle Management (CLM). The contract lifecycle management is the management of the contract from the beginning to the end, including renewals of the contract.

One benefit of contract management software is to keep track of when contracts are about to run out and therefore need to be renegotiated. This is especially necessary when the terms and conditions includes automatic extension of the contract.

In my early years as manager I bumped into this problem when purchasing a software. We split the software cost over 3 years and the contract stated that if we don’t cancel the contract 6 months ahead of the end of the 3 years the contract was automatically extended, with the current terms and conditions, for another 3 years. We installed the software but after a while we chose to use another solution instead. Since we did not use the software nobody thought about 6 months notice of cancellation. After 3 years we received another invoice that we had to pay. We tried to renegotiate the contract but failed doing so since the terms and conditions were clear and the software vendor was not in the flexible mood.

This cost us unnecessary $20000 and a lot of man-time to try to renegotiate that had been totally saved by having a contract management software to remind us before we needed to cancel.

Having contract management software not only helps in reminding when different dates are about to occur that is of interest for the contract. It also helps in tracking all the changes and negotiations made during the contract lifecycle. This is good for more than just tracking but also for future negotiations since negotiations are always about give and take. If you gave a bit more during the last negotiation you can bring that up as an advantage for you for the next negotiation.
Since you are also able to add notes about the conversations made, you can bring up what was promised by the counterpart. Sales people sometimes tend to promise too much to close a deal and by saving this information you will be able to use that to your advantage as well.

Having employment contracts in the contract management software is also very beneficial. This will help you in keeping the agreements with the employees in one place and also give you opportunity to add the notes from the one-to-one discussions that are made during the year. These discussions are usually very good as base for negotiating the next year’s salary and benefits.
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PR: The Business Software Directory, Buissy.com, Releases V0.97, With Updated User Interface.nov 7, 2011

The last release before v1.0 is now out. Version 0.97 includes an updated user interface. The amount of business software is increasing and Buissy.com has now grown to be the third most visited business software directory on Internet.
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The software directory including Business Software for almost 40 areas, Buissy.com, has released version 0.97 of the site. This is the last release before release of version 1.0, that is to be released later in November.

To prepare for version 1.0, Buissy.com has developed the payment process to make it possible for software vendors to easily purchase services from Buissy.com.

Besides providing for payment processing, the following functionality is added to the business software directory:

* Redesign of parts of the user interface
* List of the most visited software categories
* List of the most visited products. On the first page you will see the most visited products in the whole site and for each category the most visited per category will be visible.
* Advertisement possibilities for software vendors for both first page as well as for each category

As a business software directory, Buissy.com is now established as one of the three most visited business software directories on Internet.

This is very much due to the fact that the SEO work has started to take effect on the search engines combined with the ease for people to find the software they are looking for.
Buissy.com is now on top 10 on the major search engines of more than 10 phrases making it more attractive for software to be listed and therefore found easier.

Version 1.0 that will be released later this month and will include functionality for bidding on featured listings for software vendors. This will give possibilities for companies to choose what kind of visibility they want. It will also be possible to choose different membership models to have total flexibility in what services at Buissy.com companies wish to subscribe to.

The business software directory will be released in several more languages to give opportunities for even more markets in using Buissy.com. Some more languages will most likely be available by version 1.0 following more languages at later releases.

Go to http://www.buissy.com or contact us on info@buissy.com for more information. You can follow as at http://www.twitter.com/buissy for daily news on what is happening.
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Article: What Is Time Management?nov 2, 2011

Following the “what is”-series regarding different business areas is here an article about what Time Management is. The idea of the “what is”-series is to write the articles in a way that people who have never been in contact with the area will understand.
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Time Management is the process of controlling, understanding and planning how much time is spent on different activities in an organization.
Time Management is used in different situations to make it possible to increase efficiency as well as to understand how much time that has really been spent on different activities.

There are different purposes in controlling time spent for activities. Some companies use it to be able to understand what people are really doing during the day. This can sometimes be important to make sure that time is spent on the right things. It is also vital information to have as base for making the business more efficient in different areas.

But, time management is also important in areas where you invoice work that has been done for customers. Without having the information on how much time you have spent it will be impossible to invoice the correct amount of money.

There are different kinds of time management software that helps in tracking time spent on different activities. Some of them are specific to only collecting time and are mostly known as either time management software or time tracking software. However, since time is recorded in so many different areas of the organization, time management is also included in software providing other services, such as project management software, issue tracking software, etc.

Being aware of the amount of time certain activities take will not only make it possible for a company to understand what the personnel are doing during the days. Besides having an understanding for possibilities to improve efficiency the information is invaluable for planning of future activities, especially when initiating a new project.
By having information about how long an activity usually takes project planning will be much easier. The more times you have performed the activities, the better accuracy in planning.

To be able to manage time in a good way it is important to have time management software that is not too advanced to use for the personnel. The more advanced and the more time it takes to enter the time the less willing your personnel will be to enter the time. This will result in inaccurate information about how long time activities took since they tend to add less activities and group activities into one.

You also use time management to be able to allocate resources. This is usually the step after the planning phase and before the work is about to be done. The allocation is needed to be able to make sure resources are used the most efficient way. This is especially important with key people who are needed in different units of the organization. Since these resources might be needed in different places it will be very hard to not allocate them to ensure that the work will be done on time. One way of understanding allocation the best way is to think of booking of a conference room. If the room is not booked ahead there is a big chance that more groups of people wants to use it at the same time.

There are different approaches to time recording.

Some companies use time management software where you enter the activities using your own description without categorizing. This kind of software will mostly be used to control what has been done by personnel and is not that good as base information for future work.

Another way of recording time is by having some predefined activities that you can enter time for. You put in how much time you spent on something but may in some systems also enter how much time you believe that is left until the activity is done. The second part is not as commonly used since it also takes time to predict and think through what is left to be done. The activities can also be defined in hierarchy, having parent activities to be able to gather information in a more structured way. An example can be to have a parent category called Meetings and then have sub-activities for the specific meetings.

The third way, which is a new idea of time management, is to record deviations from a predicted value. This is a way to make time recording more efficient. If there are 15 people attending a meeting that is set to 1 hour, it would be very inefficient to have all 15 people report the 1 hour meeting. If the meeting took 1.5 hours instead, this can easily be changed by the person responsible of the meeting. By having one person doing this instead of 15 the time reporting will take much less time and more useful.
The same works in projects. By having project activities predefined you will be able to confirm the time instead of filling in the time spent yourself.

Some help desk software, task tracking software, service desk software and call centre management can automatically record time while working on a task. The recording starts a clock when you open the task and then stops the clock when you close the task.

There are several ways of keeping track of how much time is spent on activities in the organization. Using reports to bring out the information you want in the right way is the key to most time management.

Before implementing time management in your organization you should think about what you want to do with the information. Sometimes you believe that time management will be a solution to a lot, for example controlling what your personnel is doing during the days. But there are sometimes other solutions that should be used in these cases, for example manager coaching to give them tools to help the employees be more efficient.
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Article: What Is a Help Desk?okt 31, 2011

Following the “what is”-series regarding different business areas is here an article about what a Help Desk is. The idea of the “what is”-series is to write the articles in a way that people who have never been in contact with the area will understand.
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A Help Desk is an instance helping people with computer related issues. The help desk personnel are experts in either specific computer software/hardware or common issues related to several different areas connected to computers.

There is a difference between a Service Desk and a Help Desk in that a Service Desk is connected to the standard called ITIL (IT Infrastructure Library) or ITSM (IT Service Management) which is a collection of processes built on best practices collected from different businesses during a lot of years. A Help Desk is an instance that is not connected to any specific process but does its best to help people in the areas of expertise. The description of Service Desk will follow in another article in the “what is”-series.

There are 2 common implementations of a help desk.

Internal help desk

A help desk available for the internal organization is helping the employees of a company with the computer related problems.
The problems can be anything from hardware related problems to involve help around software functionality. The help desk usually uses some kind of help desk software to support the users the best way. The help desk software keeps track of all issues to make sure that they are solved the quickest way possible. Usually the time to solve issues is connected to some kind of promise between the IT department and the rest of the organization.
It is common that the help desk is responsible in helping out with installations of new computers and also the removal of old equipment as well.
Since not all problems are possible to solve on distance, a help desk also has people who can go to the users to help out. These people are in many cases called ‘runners’.

External help desk

An external help desk is sometimes available to help external customers with issues around specific issues for a software or a function. This can for example be a help desk providing support services for a software vendor. The help desk would collect problems from the customers and try to help them as quick as possible. The help desk will be able to solve problems as well as collect information for feature requests needed from different customers.
There are also possibilities to outsource your internal help desk. This can sometimes be very efficient both financially as well as how efficient issues are solved due to internal processes and skills. This can be seen as external but is really an internal help desk.

Both the internal as well as external help desk needs to use help desk software to help them organize as well as prioritize the different tasks and issues. The software often includes a lot of functionality to help them be more efficient, such as:

* Issue management
* Time management
* Discussion boards
* Wiki or some other knowledge management tool
* Automatic workflow to help increasing quality
* Resource database, both users as well as the hardware and software they are using
* Connection to the phone system
* Support for several teams and skill based management
* Chat connected to issues
* External portal for customers / users

Since the help desk need to do preventive work as well the daily tasks are not always coming from the users. Tasks that should be completed on daily, weekly or monthly basis are gathered in the help desk software and automatically turn up when they are supposed to be worked on. This is a great functionality to make sure that tasks are not missed. By doing the preventive work the help desk makes sure that users experience the best possible service from the IT department and the technical environment.

Some of the preventive work is also connected to the monitoring systems. One example is when a disk on a server is about to run out of space. The monitoring system will identify that there is only 10% of free space left and automatically creates a task for the help desk to free up space so that nobody in the company will experience any problems.

Since the IT area is wide and needs a lot of different experts, personnel resources used in the help desk, or at least in connection to the help desk, are divided into teams. There would be people in the help desk who are Single Point Of Contact (SPOC) and depending on what kind of issue that is reported they either solve it themselves or send it to another team to solve. By having the structure well defined time spent in the help desk for each issue will be optimized and the user will have to wait less time for the issue to be solved.

As in most functions it is important to have some kind of software to store information. A help desk software will help the IT department in keeping track of everything needed to be solved but will also make it possible for users to follow the progress of their reported issues. Most help desk software also allow for users to report their issues directly in the system. This way they do not have to wait on the phone and are able to attach screenshots and other vital information easily from their computer.
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Article: What Is Idea Management?okt 28, 2011

Following the “what is”-series regarding different business areas is here an article about what Idea Management is. The idea of the “what is”-series is to write the articles in a way that people who have never been in contact with the area will understand.
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Idea Management is the process of receiving ideas from people to be able to improve business. The ideas usually come either from customers or from employees.
But Idea Management is not only receiving the ideas. It is the whole process of receiving, prioritizing and implementing ideas.

Some companies use a letter box to receive ideas from their employees. Sometimes they take the papers they receive and sort them in order of priority and sometimes they put them into an Idea Management Software to make sure they have everything stored. Some companies use the Idea Management Software for collecting ideas from the employees and let them follow the progress of the idea through the system. When using the idea management software towards the customers some companies use the voting functionality, having customers adding ideas and then let everyone vote for the ideas to see which ideas are most popular to implement.

The main issue that organizations get into are however that they have not thought through the strategy around what to do with the ideas before starting to collect them. Most companies have a great intention, but managing ideas and rejecting ideas in the right way is not always easy since you have to consider the psychology around keeping people inspired even though their ideas are not chosen. It is also common for companies to collect ideas and then not have time to do anything at all about them. This is usually one good way to make employees dissatisfied at work.

If you have decided to receive ideas from your personnel it is a great idea to create a small project of it. You will have to define what scope the ideas should be within. As always it is good to clarify the scope by defining the boundaries.
Since ideas can be anything from where to celebrate Christmas to creating new products to market there will of course involve different amount of complexity around the process after receiving the idea. An example of how you can do for a bit larger idea projects is described in this article.

The ideas should be handed in by a specific date and an idea management group should be assigned to go through the ideas and recommend the best ideas to the decision makers. The best thing is to bring all ideas into an Idea Management Software to make sure that all ideas are stored for future opportunities. I would hesitate to bring in budget too much in the idea management process if the scope isn’t something like a restaurant visit, a trip or so. Most people have less knowledge of all costs involved so bringing in the money aspect into larger ideas tend to destroy the inspiration.

When the best ideas should be presented they should be done so by the employees who came up with the ideas. They should, before presenting the ideas, create a professional presentation and bring in issues around implementing the ideas, such as risks, some ideas around costs, etc.

Having the originator of the idea presenting the idea and what it can do to the company is a great way of encouraging the personnel to do even better work in the company.
When the idea is about to be implemented it should first be tested to make sure it is possible to implement. Ideas can sometimes look good on the drawing board but very hard to implement and costly to market.

Of course the person who came up with the idea should be part of the implementation in some way. Not necessarily in an active position but at least in a passive supportive position.

After having verified that the idea is possible to market and be a part of the organization it is time to start launching. A launch can be for the organisation as well as for customers since an idea can be for internal as well as external use.

I always encourage recognition for ideas that are implemented. Having a person involved in the whole process of realising the idea is one type of recognition but sometimes it can be really nice with a diploma for “Best Idea of the month” and a dinner for two or something similar. This kind of recognition is a cost effective way of having people more involved in the business and make work a challenging part of their overall life instead of a must.

I also believe to encourage people to come up with ideas even though they might be totally crazy and hard to realise. This is why I usually don’t remove ideas from the Idea Management Software but rather set a lower priority or set the in a state as “ideas for the future”. This is an important part of not making people discouraged because their idea might not be chosen.
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Article: What Is Document Management?okt 24, 2011

Following the “what is”-series regarding different business areas is here an article about what Document Management is. The idea of the “what is”-series is to write the articles in a way that people who have never been in contact with the area will understand.
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Document Management is the idea of how to manage documents in a good way to be able to easily find them, find information in them, track changes in documents, share them with other people and still only show them to the people who should be able to see them. Included in the security part is also to be able to control what kind of information others should see and if they should be able to change the content of the document.

In the past all documents were written on paper and stored in safe places where only the people with rights to the documents had keys to. It could be some kind of file cabinet. This method is still used at some places, but usually it is combined with having the documents in some kind of Document Management System, sometimes shortened DMS. In the beginning these were called Electronic Document Management Systems (EDM).

Today you are able to find Document Management Systems that are specifically used for document management, but there are a lot of collaboration software or project management software that include a lot of the functionality needed in a lot of companies. This makes it even harder to find what you are looking for since you are able to install one system with multiple purposes.

There are a lot of different functionality you are able to get with a Document Management System and it is therefore important that you think through what you may need.

Some areas you need to consider are:

* Security

Security is usually very important for most companies and most documentation.
There are different kind of security that needs to be considered.
The first is the external security. With below requirements on accessibility it is important to set up the system in a way so that external parties cannot take part of the documents you do not want to share.
The second is the internal security. This is usually a little more tricky since you want to consider several requirements.
It is common that you want to have documents that are accessible by all people in a department, yet only a few of the people should be able to alter the information. It is also common that you want to have private documents for one person that should not be accessible by anyone else.
Creating the organizational structure for the document management system is vital before deciding on what requirements you have. When going through the organization and how documents should be accessed and used by everyone you will understand much more of how you wish the system to work.

* Collaboration

One of the purposes of document management systems is to improve collaboration and have people change the document and easily view the latest revision of the document.
So, how do you want this to work? Do you want everyone to be able to change the document at the same time or do you want one at a time add their changes?
The first option is usually quite tricky but there are a few document management systems that can do this. The second solution is easier and have been around for long. What usually happens is that you “check out” the document to make changes. You then lock the document for anyone else to change. They will, however, be able to view the previous version of the document (the most up to date that is in the system). When you have finished changing the document you “check in” the changed document to make it visible to everyone.

* Accessibility

How should you be able to access the documents? This is a tricky question since you might want to be able to work with the document when you are travelling and not have access to Internet. Some companies are happy with having the document only accessible online and if you wish to take it home you can make a copy to your computer and view it offline. If you want to do changes to it you do it online. However, there are also some companies that need to be able to handle the possibility to also change the document offline.

* Document formats

What kind of documents do you want to be able to have in your document management system and how do you want them to be managed?
Some systems allow you to work inside the system for all changes of a document. Some systems open the actual software to work in, for example MS Word. It is important that you think about how you want this to work. This is also important when looking at the next point, how to be able to search and find the document you are looking for.

* Possibility for searching

You have to think about how to be able to search for the document. One solution is to create Meta Information about the document and connect the information so that it is easy to find. Another way is to be able to search for the title, author and summary. This is, however, also considered meta data.
Another way is to be able to do free text search through a document. This is a bit harder if you allow for any file formats, but there are a few really good document management systems that will be able to help you out there as well.

* Traceability

One of the most important things is traceability. Who changed the document and when? What changes did they do and are we able to easily go back to an earlier version?
One thing you might want to trace is who has read the document. Perhaps you want to track that everyone have read the changes of the document and therefore should be aware of what is written.

There are a lot of things that can be said about document management. In the beginning one can consider it to be very easy but after a while you understand the complexity of it. This article brings up some ideas of what to think about and open your minds to questions to ask when considering your next document management system.
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Article: What Is Business Process Management (BPM)?okt 21, 2011

Following the “what is”-series regarding different business areas is here an article about what Business Process Management is. The idea of the “what is”-series is to write the articles in a way that people who have never been in contact with the area will understand.
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Business Process Management, also often called BPM, is a systematic approach on how to improve the business processes in a company.
BPM helps a company to get a clear picture of how the company’s processes are today and how to improve them.

BPM is something that is continuous in the organization. By working with the business processes you improve them, test them in the organization and then improve them again. This not only makes the work in an organization more flexible, but also helps companies to become more capable of changes, something that is very important in today’s volatile economy.

When defining the processes in BPM there are a few questions that need to be asked:

* What is performed?
* How is it performed?
* Who is performing it (preferably a role, not a named person)
* In what order are the activities performed and how long time can each activity take?

To visualize this in a good way we have the BPMN (Business Process Model and Notation). BPMN provides graphical notation for specifying the business processes in something called a Business Process Diagram (BPD).

The main purpose of BPMN is to bridge the gap between the business side and the technical side, since a lot of the process models are used to have the technical side help automate processes. However, it is important to understand that the business process models are very powerful for part of the business even though you do not automate the process using technology. Just having the personnel being guided through a visual design of what should be done, in what order and by who in different processes is invaluable.

In BPM you work with different groups of activities.

* Design, where you identify the processes and define them using the questions above.
* Modeling, where you use the BPMN to create a graphical model of the process.
* Execution, where you work according to the defined model. This is often done with an application, or at least involving an application, to help since a lot of processes are automatic.
* Monitoring, where you monitor the result and the way the execution works.
* Optimization, where you take the information from previous steps and identify bottlenecks and potential possibilities for saving money.

Since BPM is continuous, the steps are repeated every now and then. The frequency depends on several things, for example what kind of process and what type of organization.

There are quite a few BPMS (Business Process Management Suite or System) available to support the business process management. These systems not only help you to define and model the processes, but also to automate and improve them.
The amount of functionality available in a Business Process Management System is varying quite a lot. Therefore it is important that you understand what you are looking for before purchasing a system.

Business Process Management is a great way to get control over your business and what is happening during the daily work. It is important to understand that all processes should be connected to the company’s purpose, goal and vision to be able to understand that they are really aligned with what the company is meant to do. During these kind of exercises it is not uncommon that smaller companies start thinking about the purpose, goal and vision of the company since they have not been defined clearly enough before.
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Article: What Is Project Management?okt 19, 2011

This article is the first in a “what is”-series about different business areas.
A lot of people know what project management is on a brief level. In this article we will bring a bit more clarity to what project management is and also some information about a few of the more popular methodologies.
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Project Management is a group of processes in combination for planning and organizing activities that should be performed to achieve a goal, as well as scheduling who should perform them.

A Project is a temporary collection of the activities that should be performed to achieve the goal.
The project is in most cases connected to a start and stop in time but can also be continuous until the project goal is reached.

In a project you have a Project Manager who is responsible of planning the activities, connect resources to the activities and make sure to keep the project team together. It is also the project manager who is responsible for reporting project progress to whoever ordered the project or to any other stakeholder.

In smaller projects the scope of responsibility for the project manager is usually decided by the part who orders the project. The larger the project is, the more common it is that there are several groups of people between the original ordering part and the project manager.
The name Project Manager is used in most traditional approaches, but can be different in other methodologies.

Depending on what kind of project you are running and how you wish to run a project there are different guidelines, also called project methodologies or project approaches.
Examples of approaches are:

Traditional Project Management

The traditional project management approach is something that most people have been in contact with at some stage.
In this approach you move through different stages, starting from the Initiation phase through different phases until you get to the Completion phase.

After the Initiation phase is the Planning phase. This is where a lot of time is spent to define what should be completed in the project. During the planning and also the execution of the project activities are in a lot of cases planned in a Gantt-chart where you can see dependencies between activities, length of activities and responsibilities in a nice graph.

This approach is sometimes criticized since there can be long time from the planning phase to the completion phase. Due to the long time, reality of what should be delivered is therefore sometimes changed since a lot of surrounding parameters are changed.

Agile Project Management

An Agile project management approach is created from software development to make the software development project more flexible. In this case you set up the overall goal for the project and prioritize to do the most important activities first.

One of the most popular agile methods is called Scrum. In scrum you build up a backlog of activities and put the most important on top. Each phase are called sprints and after each sprint the project team should have some result to present. Each sprint is normally between 2 and 6 weeks which makes the project possible to switch focus quickly to be able to meet new requirements.

This kind of project management approach was initially designed to work for product development but is lately used for other types of projects, even outside the software department.
In Scrum the roles are called Product Owner, who is responsible for the prioritization of the product activities to be sent into a sprint, and Scrum Master, who is more like the Project Manager. A scrum master is the person making sure that the Scrum process is being followed and also protects the team from interruptions and having more work added, so called scope creep. A product owner represents the customer and can be said to be the "voice of the customer".


There are several different project management methodologies, usually designed to have either the the traditional approach or the agile approach as base.
Among the traditional approaches you will for instance find RUP (Rational Unified Process), PRINCE2 and Waterfall.
Among the more agile approaches you will, besides Scrum, also find XP (Extreme Programming) and RAD (Rapid Applications Development).

For whatever approach you are choosing to work with it is hard to plan and communicate without having a Project Management Software. There are different types of project management software recommended depending on what kind of approach you are using. A few project management software support more than one project approach, but most are focused on trying to support one approach the best possible way.

Some functionality that is important when looking for the Project Management Software that is best for you is to understand what kind of planning you want to do, what the project structure should look like as well as how you wish to communicate in the project team and what sort of reports you wish to have from the software.
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Article: Idea management for creating successokt 17, 2011

A lot of companies are growing due to great ideas from the employees in the organization. Ideas are encouraged but it is important to understand that it is not easy to choose which ones are good and which type of ideas to encourage. Organizing the ideas in an idea management software is good but you need to have an organized system to know what ideas are relevant and which ones are not.
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A lot of company managers wants to encourage their personnel to come with ideas regarding how to make the company a better workplace as well as ideas on new or modified products to be able to sell more. By having the ideas come from the personnel you will not only get ideas from the experts but also have the employees work harder since they feel they are part of the decisions in the company.

The reasoning around this is very straight forward and it is not hard to understand that this means success in the easy world. But, in the real world it is not always that easy.

There are a few things to think about before giving the opportunity to the personnel to give ideas.

1. Why do you want ideas from the personnel and in what areas?

It is easy to decide that you want to have ideas from the personnel but not always so easy to act on the ideas you receive. There are probably more companies around the world that have been implementing idea management without acting on them than the other way around. By giving the opportunity without acting on it will discourage the personnel and make them produce less in their daily work.
It is important to create a strategy before you let the personnel hand in ideas. Some questions that should be answered are:

* What area/s do we want ideas about?
* Why do we want ideas (purpose is always very important to think of)?
* Do we have a deadline for when the ideas should be handed in?
* What should we do with the successful ideas and should we award the contributors?
* How should we handle the “bad” ideas without making the personnel unmotivated?
* Who should prioritize the ideas and who should decide which ideas are good for the company?

2. How do you want to receive ideas?

Some people use a letterbox to collect ideas and some people use an idea management software. Whatever method you choose to use it is important to understand that you will need some kind of system to organize the ideas and to prioritize them. Whether that is a proper idea management software or just Excel is depending on a lot of factors, but too many businesses lose the ideas they receive and never seem to find them again.

3. How often do you go through the ideas?

You need to go through new ideas and prioritize them every now and then. It is also important to remove old ideas or at least make sure that the “bad” ideas are not mixed with the good ideas to be able to have focus on the right ideas. A lot of systems allow creating your own views. This way you can create a view to only have the high prioritized ideas visible.

4. How do you implement the ideas?

So, you have decided that you want to act on one of the ideas that is now on top priority in the idea management software. So, how do you now implement this the best way?
It is important to understand the psychological effects of idea management. The energy someone can give if he/she can be part of implementing their own idea is invaluable for the organization.
There are also psychological effects to take into consideration regarding not involving someone who came with a good idea, how to handle bad ideas, etc. You do not want to create bad energy from something that should be positive.

One could probably write a book on what to think about around idea management. If you choose to start receiving ideas from your employees it is always good to start small. Perhaps you can have ideas about what activities to do for the next company event or perhaps some new functionality for the next version of your product. This way you will be able to understand what to consider and how idea management should work in your organization. Add the ideas to some idea management software to start understanding how some technical system can help you in the process.
Another last point is to understand that idea management takes time even though it often gives much more than it takes. You have to set aside time for some people to manage the idea management process.
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Article: Project Management needs communication to succeedokt 14, 2011

There are a lot of discussions on what project management method is the best. The truth is usually totally dependent on what organization you are in and what kind of projects that are run.
One thing that is important, however, is always how everything is communicated throughout the project.
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To be able to work with people you have to communicate. This is a fact that very few people object to.
But communication is not always that easy. You sometimes hear that people talk too much instead of doing the work they should. And if they talk too much, they definitely don’t inform about what should be informed about.

To communicate inside a project you need a plan. Most project methods have a plan on how to communicate and what questions to answer. But, these guidelines are not always followed and by not following the guidelines you lose a lot of information and team spirit.

Some people say that “I have written this in the project management software so they should know what is happening.” This is of course true in many cases, but by just writing something in a system doesn’t necessarily make it communicated.

Scrum is one popular project management method in software development. Using this method the whole team meets up every morning to discuss what they did since last meeting and what they are planning to do next. This is a meeting where everyone stands up to make a point that the meeting should be short. Everyone has questions that should be answered and they are able to bring up anything that is needed for the project to progress smoothly.

This is a perfect example of organizing communication. There are other opportunities to communicate as well, but this way everyone will be able to become involved in what is happening and you don’t spend time on small talk during this meeting.

This example is not to promote one project management method, but to bring up a good example on what to think about.
If you enter a project meeting you should think about what is important for you to communicate to other members of the project. When writing down questions and ideas to be brought up you will solve a lot of things yourself just by thinking about them in an organized way.
By being prepared for the meeting you will also contribute to an efficient and short meeting.

To make sure that what is communicated is not forgotten about the information should be documented in the project management software for everyone to follow and see.

A lot of things are also brought up between the meetings. Project members discuss matters regarding tasks in the project and come to conclusions on how to solve them. These discussions can be done by chat, phone call or just talking.
However, not everyone understands the necessity to document the discussions. If there was a question needed to be asked and if the discussion led to a solution it is important for everyone to be able to take part of the information. Maybe not at the current moment but in the future. It will also be documentation that is important for the project management team to understand why a task was solved the way it was.

Some project management software have their own, integrated chat engine. Having this integrated you will be able to connect the discussion to a task automatically and not have to think about documenting the discussion. However, that is not as easy for phone calls or just a discussion in the coffee area.

As a project manager it is important to set up guidelines for how to document these discussions. If possible, create templates in the project management software to support the documentation. You need to make the guidelines so easy that they are easy to follow and people feel it is bearable to document (since most people do not like to document too much).

A lot of people are great at communicating. However, organized communication is not that easy. It is therefore important that leaders give guidelines of the communication and follow these guidelines themselves to show good example. By documenting meetings in the project management software, project members will be able to go back to read what was communicated and you will also be able to reach people who were not part of the meeting. In some cases you will not have to communicate everything in a meeting but just communicate through the system.
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Article: How come so many companies are inefficient?okt 12, 2011

It has lately been reported of inefficiency in the companies in EU and especially UK. Is this inefficiency something that we can remove and how efficient do we want to become? It is sometimes important to step back one step to think about what we are doing and why.
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After reading about the organizations in the EU losing a lot of money due to inefficient working practices we have to ask if this is a trend that is possible to turn around. €60 billion in revenues is lost in the EU with UK being the biggest loser of €26 billion. It is reported that a lot of organizations feel that there is a necessity to improve efficiency with better use of IT. Companies interviewed in this study were large companies with more than 1000 employees locally.

So, how come the companies believe they are inefficient and how can they become more efficient?

Often inefficiency is a subjective feeling on how the management team feels that different activities are progressing in the company. This is usually where it all starts and then continues to the importance of measuring the activities to get the real results.
It is also common that a product or division that is losing money is decided to be inefficient. However, it is not always that easy to measure since a lot of organizations are sharing activities between departments.

To be able to understand how to make your company more efficient you usually have to go back to the basics and start understanding the purpose of what you are doing. Larger organization are usually better at documenting their business processes in a BPM software (Business Process Management software) or at least on paper using some kind of drawing software. However, that does not mean that they actually follow the processes as decided.
In any area you should be able to answer at least the following questions:

1. What?

What is it that you want to do?
Describe the what in detail to really understand what should be done. By describing this you will also have to write down what should not be done. By describing the “what not” you will be able to create the boundaries to what should be done.

2. Why?

Why are you doing what you are doing?
This is probably one of the biggest mistakes in a lot of companies today. There are not enough why asked. I have been in a lot of companies who only have the answer - Because!
By asking the question why you want to perform an activity, create a product or anything else, you will be able to understand why it is important to your company and how it will affect the rest of the organization.

3. How?

You have now decided why you want to do what you want to do. To decide on how to move forward is vital. It is the how that creates efficiency and also inefficiency. By documenting the processes and activities that should be performed, preferably in some sort of BPM software, you will be able to understand exactly what you want done and in what order. The business process charts will also make you think about what you should do in different situations.
By just documenting the how’s will help you become more efficient than otherwise. You will be able to think through things before and not get into a habit of doing things in an inefficient way.
After documenting the business processes you will be able to automate them using some kind of IT solution.

4. Result?

What is the expected result of what you are doing?
It is important to understand what result you expect from this activity. It is usually very connected to the why but also to the how since the how can create some initial investments and also of course ongoing costs. It is also very good to combine the result with some kind of timeline.
By connecting the result to different positions on a timeline you will be able to communicate what is expected to when.

There are a few more questions that need to be answered that will not be brought up at this moment. These four questions are questions that should be answered whenever starting new activities in a company but should also be gone through for existing activities. For existing activities you might want to start in a different order, though, to first make sure you document how an activity is done and then examine that activity with the four questions. What you will realise when interviewing people about how things are done today is that you will in most cases get as many different answers as amount of people you interview.

The definition of an activity can be anything from small activities such as time reporting to larger products or services created within the company. One thing that is usually very helpful for employees is to get a visual understanding of what should be done, in what order and what the exceptions are. This is usually drawn as business process charts and stored in some kind of BPM software.
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PR: The Business Software Directory, Buissy.com, Releases V0.96, With Enhanced Product Filter.okt 11, 2011

Buissy.com is getting closer to the v1.0-release of the business software directory. With version 0.96, Buissy.com has now completed the product filter functionality making it possible to work even easier with the filter.
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The Business Software Directory, Buissy.com, has released version 0.96 of the site where you are able to easily find software for your business.

The new release is mainly focused on enhancing the product filter even more and you are now able to easily see what criteria the result is reflecting.

The major news for version 0.96 are:

* More advanced product filter to enable quicker and more precise searches
* Summary of the latest press releases and articles on the first page
* Some minor enhancements around the user interface
* Possibility for Buissy.com professionals to help software vendors to create nice product information pages
* Added pages for About Us as well as Business Services to describe more about what the company Buissy.com Ltd, founder of the business software directory, is offering
* Preparing for release of version 1.0 more statistics are being offered for the software vendors
* Some enhancements around language management to be able to release Buissy.com in more languages by release of version 1.0

As a business software directory, Buissy.com is now established as one of the three most visited business software directories on Internet.

This is very much due to the fact that the SEO work has now started to take effect on the search engines combined with the ease for people to find the software they are looking for. As software vendor it is very valuable being part of a business software directory that is focusing a lot on SEO since it also increases the visibility for the products listed.

Go to http://www.buissy.com or contact us on info@buissy.com for more information. You can follow as at http://www.twitter.com/buissy for daily news on what is happening.
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Article: Knowing your customer will increase your businesssep 28, 2011

It is important for any business to focus both on short term as well as long term goals. Short term goals for a sales man is usually quite simple and involves trying to persuade as many people as possible to purchase products and services. But, it is also important to focus on the long term goals and to understand that by knowing your customer you will be able to sell more than you ever thought to that one customer.
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You have just been invited to a customer to discuss his needs and you think you have the possibility to help him. Since he has shown interest for what you might have to offer you have transformed him from a suspect to a prospect.
You go to his office, determined that you will sell him at least one product.

Being determined to sell something is great, but what would be even more great is to understand that if you can understand your clients needs you will be able to sell him even more.

I have been working with a lot of sales people. Most of them extremely good at selling the product they are about to sell.
However, I have worked with very few who are able to listen to the real needs of the client. What is really the problem that he is trying to have solved and what keeps him awake at night?

What we started to do was to do a needs assessment. The first thing when coming to the customer was to discuss what the problem was that they wanted to solve. They might think that a specific solution will solve their problem but since they are not experts in that field they are walking the wrong path.
By first being informed about their problems without thinking about what solution you can sell them you will be able to see the problem from a higher perspective. Sometimes you might not even be able to present a solution in that meeting but will go back home to think of a solution and come back later to present something.

By working in the path of getting to know your customer first you will be able to solve a lot of problems for them in the future. You might even have to say that you don’t have a solution for one of the issues but your role will then be to arrange a solution with another company, hopefully a partner.
With this kind of unselfish acting you will be able to start building a trust between you and your clients. This creates loyal clients that will be part of your business for many years to come.

When getting to know your customers it is also important to fund out what they really like. You might have one client who loves golf. What a perfect thing to take advantage of for the next sales meeting. You go out for a 4-hour round of golf to finish off in the restaurant discussing more solutions that he can do good with.
Of course it is invaluable to know about birthdays, family situation, etc as well. Things that you will get to know while talking and listening to the customer.

When you have all information it is important that you add this to some Sales Software. By adding information that is good to know about the customer you won’t forget it and are also able to add reminders in the calendar, for example to congratulate on a birthday or so.

Sales Software, or at least the CRM part of a software, is also good for adding all kind of activities connected to the customer. Even when you tried to reach the person should be in the system. This will help you to remember when you tried to call him but didn’t manage to get hold of him. This information can be very good to have when being in the next discussion with the customer.

Knowing your customer and create some kind of relationship that is built on trust is invaluable for your long term goals. Of course this will also make your job more fun but it will give you a much higher result and also help you not to have to chase new customers all the time.
There should be a balance on time spent on keeping old customers happy and trying to increase the amount of customers. There is always a formula where a customer costs too much for what he gives, but you also have to remember that he is likely to speak well about you to his contacts and friends as well, even though he himself don’t purchase anything at all.
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PR: The Place To Find Business Software, Buissy.com, Releases V0.95, Focused On Ease Of Usesep 26, 2011

Buissy.com has released version 0.95 of the Business Software Directory where purchasers can find software the easy way. The latest version has been focused on increasing the ease of finding products by enhancing the filter functionality.
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Buissy.com, the Business Software Directory that enables purchasers to find business software faster than any other place on Internet, has released version 0.95 of the site.
The new release is focused on enhancing the user interface to make it even easier to find software.

The major news for version 0.95 are:

* Enhanced category structure to make it easier to find the right category easier
* Better functionality around filter including nicer user interface
* Some minor enhancements around the user interface on most pages
* Improved structure and texts for better SEO, both for Buissy.com as well as for the products included in the software directory.
* Buissy.com now tweet about new products, updated products as well as product news

To be able to be one of the best places for both software purchasers as well as software vendors to find software as well as market software, Buissy.com spends a lot of work on enhancing the possibility to easily be found when searching on search engines.
This has resulted in numerous words and phrases located among the first 10 results out of hundreds of millions.

By spending a lot of work on optimizing SEO, Buissy.com will make it even easier for software vendors to become more successful in their product marketing work. Of course this also makes it easier for software purchasers to find software they are looking for.

As for every release, some changes have been made to the user interface. Buissy.com listens a lot to the customers to make it easier for them to find software they are looking for. This means in general that the way information is presented is changed as well as the functionality in the background.

In the near future, Buissy.com will release the possibility to compare products. This is an important part of how to find software that suits the purchasers the best. The comparison will show comparison of free text about the product as well as price comparison and comparison between standard functionalities.
Upcoming is also the possibility to use RSS to publish product news automatically. With this functionality Buissy.com will not only be the major site to find software on but also where you go to find the latest collection of business software news.
Buissy.com will soon be available in several more languages, such as French, Spanish and Italian.

Go to http://www.buissy.com or contact us on info@buissy.com for more information. You can follow as at http://www.twitter.com/buissy for daily news on what is happening.
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Article: Sales Process From A Simple Point Of Viewsep 22, 2011

A lot of companies struggle with having a structured way of selling products to their customers. This is usually because there is a lack of understanding on what is needed and how a normal sales process works. It becomes even more evident when implementing a Sales Software of some kind in the organisation. How should you and your co-workers make use of the new system the best possible way?
This article brings up, in a simple way, how the sales process works and what to think about on the way.
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In whatever industry you are working most sales processes are similar, at least if you see it from a higher perspective. The ultimate goal in the sales process is to sell more and increase the turnover for your company. After selling a product or service it is important to retain a good relationship with the customer to make them purchase more in the future.

So, in short it all starts with having a good product to sell. The product needs to be something that people need or want to have. Therefore it is important to start coming up with an idea and do a market analysis to make sure that people want your product. A product can be anything from a service to a material product.

Once securing your idea and making sure you believe it is going to be something you want to sell, you have to create the product and some sales material. We are not going to go into the production process but just discuss the sales process.

The first thing you will do is to create a list of suspects. Who could be interested in what you have and how could you reach out to them? Once you have attracted a person that much that he stops and listens to what you have to say he is called a prospect.
When they have started to listen to your offer you have the possibility to modify your offer a bit to be able to deliver what they really want, especially if you are selling a service or package of products.

The best way for you is to be able to make them understand that your standard product is the best for them. This way you will have less work to be able to deliver the product.
If you are not able to sell exactly your product it is very important to listen to what they really need. They have ideas about the final result, but perhaps you have other solutions to their problems if you only understand their needs. By focusing on what they want rather than what you want to sell you will be able to be much more successful in your sales.

After you have understood what they need and thought about solutions for this you will create them a proposal. This proposal will include what your offer is and the benefits for them to choose this solution.
Your proposal will be discussed and you will be able to negotiate the price and terms to be able to deliver a solution of your customer’s needs.

Now - it is important to understand that you will not be able to find a solution for everyone. Also, you have to be sure not to deliver to a price you are not ready to give. The price strategy is something you have to think about before. It might be that you will do loss on some clients, but in that case it has to be included in the overall strategy.

In most cases you will also have competitors to consider. What are they offering and how can you offer a better solution? And, most important, how can you communicate this to your suspects, prospects and customers? All sales work, including what goals you have, are usually stored in a Sales Software (could also be called Sales Management Software). The Sales Software will also help you to do a lot of things automatically.

Once you have sold something you have created a customer from a prospect. The whole process to get here is usually quite costly and therefore something you want to do as little as necessary.
The most important thing is now to retain a good relationship with your customer. How can you make sure that they come back to you again when they want more things that you are able to deliver?
This is a struggle that most organisations are fighting. Your customers will be manipulated by your competitors so it is important to really work with this process.

This process is usually called Customer Retention Process.
To have a good relationship with your customers will help you to improve your business and not have to focus so much on suspects and prospects. We will bring some ideas around how to keep your customers loyal and happy in another article.
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Article: How to use Agile thinking in the whole organizationsep 19, 2011

Scrum and other agile methods are more and more popular in software development. By not having to focus on the future far away you are focusing on the near future and are able to change direction much quicker if you need. Can this thinking be used in other parts of the organization to more adapt to the volatile economy?
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Software development projects in many organizations have changed a lot during the last years. A lot of the development projects used to use a Project Management Software that supported normal project management, also called Waterfall Model.

What was discovered during a lot of the projects run, though, was that the outcome was not always what was needed when the project was delivered. Another thing was that some projects went way out of budget and some weren’t even delivered since they became too expensive or were so delayed that they were no longer needed.

So, what is so good and different about the agile way of thinking?

The biggest difference between agile thinking and traditional thinking is that you mostly think about the near future. In an agile project you split the project into different phases, also called sprints. You know what you think that the outcome of the whole project will be from the beginning but you only focus on one sprint at a time. After every sprint you should be able to deliver something to the client. What is delivered is what the client thought was most important before the sprint.

Sprints can be a time frame that you decide on, usually between one and six weeks. What is important is that you should not disturb the team working in the sprint to be able to deliver something to you. So, if you want to see result demonstrations often you should opt for shorter sprints. However, it is also important to understand that there is an administrative overhead for every sprint, including preparation for demonstration of the result. This is also something that takes time so you should try to make them long enough not to have too much time taken for that.

With this background, can we find ways to use agile thinking in other parts of the organization?

In today’s volatile economy it is very important for organizations to be more flexible. This does not mean, however, that you need to be so flexible that you don’t need long term goals. You always have to know in what direction you are going, but it might be good to verify the goals during the management meetings to be able to do changes to them every now and then.

If we have a look in departments doing research projects, agile thinking is great. Imagine you want a small research done on what different activities you can do for a company event. You give the requirements, like 4 hours of conference for 50 people, 4 hours of dinner and combine the whole day with some fun activities. The person who should do this can then easily create a small project, possibly using the same Project Management Software as the development teams, and have short time goals to work against. You as a client will have a presentation on different alternatives to look forward to.

For larger research projects, this is of course even better since you are able to change focus over time and also terminate the project easier and still have had result outcome over time.
The IT department would benefit a lot from agile thinking. Imagine a project where you would centralize all servers for a large organization. This might be a 2-year project. If you have to think about everything before the two years there are much more efficient options after these 2 years.

By dividing the whole project into different areas, choosing to do the most important area first, you don’t have to plan for everything at once. After a few months you might actually realize that you are able to do some things totally different from what you would have thought otherwise.
Since the users will be able to see good changes over time this will also help promoting the project. If the company will need to save money during some time the project will still have delivered some result even though it might be paused for a while.

The examples above are just small examples on how to think “out of the box” in an agile way for different areas in the organization. Agile projects can this way be as small as 1 day to be able to support even the smallest projects. Of course you will not do all the activities that you do for a development team but you will still be able to benefit a lot from the agile thinking. Also, organizing the work in a Project Management Software will help you to look back on what has actually been done as well as supporting your activities during the project.
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Article: IT Management Software - A Way To Secure Your Core Informationsep 15, 2011

All companies working in the 21st century has one thing in common that they need to protect - Information. But it is not always easy for business people to understand how important it is to protect that information. We know it is on our laptop or on our servers, but how many people actually take care of the information in the correct way so that it is protected and still there even if the laptop gets stolen?
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I am going to start this article about the importance with IT Management Software, or at least the thought of why they are available to us, with a small story about something that just happened to me. It is also important to say in the beginning that this article is more about raising questions than answering them.

A few weeks ago I was in Barcelona. It is a beautiful city with lots of possibilities. I was warned, however, about all the pickpockets in the city, especially in the metro.
I have never had anything stolen from me and went there a bit naive. Since I had a new smart phone I decided to do all business on that while away on my trip. The result of my naivety - I got my phone stolen after only 1 day.

The experience of getting the phone stolen was horrible. Since I had automatic log in to the email addresses and all sites I needed to work on, I had to quickly get hold of an Internet cafe.
After a couple of hours of work to report to the police, change passwords, block the SIM card, etc, everything was sorted so that nobody could steal the company information. However, for the rest of the trip I had to rely on Internet cafes’ to have some work done.

Back to what this article really should be about - how we can secure our information with IT Management Software.
It is very common, more in smaller companies than in larger, that you trust that the information is safe in your computer. However, after a few computer crashes you realize that your information is not safe on the laptop. You then come to the next step to do backups or work more on a software offered as Software as a Service (SaaS). This is where we come to start using what is called an IT Management Software (or Data Management Software).

The IT Management Solutions area that can be covered under the word IT Management Software is very broad and can cover everything from Network Security to Data Management and Capacity Management, but we are only talking about the concept of Data Management.

Not having the information that you once created because your computer is broken or stolen is devastating. But, it is also hard to know what solutions out there that you can trust. If you have all information on the computer in your room and that computer is never connected to Internet, at least you know that you have the only copy and that nobody else can steal it.
There are backup solutions that can synchronize your information regularly when you are connected to Internet. This will enable you to both work while online as well as offline. Those kind of solutions are very handy but do they cover all your needs?

Other solutions out there are document management solutions that allow simultaneous editing from different people. This, of course, would be brilliant. You don’t have to hand over a document for editing by other people and what is changed by one person is logged. But, how does this work as you wish if you want to work offline? And what about security? Can the information be stolen by hackers?

One more thing to think about is what to do if the information is destroyed and backed up - do you know how to get it back? I have been in several companies where they do backups and believe that they are easy to restore if needed. But, when something happens and a file needs to be restored, it takes several man-days for technicians to solve. The information you believe is vital to have access to also needs to be restored if you lose it. Regular restore tests should be done to ensure that you really have access to your information the way you want it.

This article has mainly been about Data Management in the IT Management Software area. It is important to set the standards that you need for the company and the core information so that this is safe and easily accessible by you and nobody else.
Sit down and think how you would like to have it in the best of worlds and then see what tools are there to support you. It requires some work, but not as much work and energy that is required if your core information is lost.
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Article: What To Think Of When Searching For Your Next Accounting Softwaresep 14, 2011

There are a lot of accounting software out there and most of them are very good. But, how do you know which one fits your organization the best? How would you actually move forward into the evaluation process to find the best accounting software for you?
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In today’s world of possibilities over Internet a lot of different software are available. Not only software that is meant for the local market but software that is available from a foreign market to the international arena. These opportunities have grown a lot due to the many possibilities to market products with different focus. One example is to search for the word “Business Software Directory” on Google. You will find an enormous amounts of hits and some of the software directories are good for both local as well as international marketing.

Just using the search engines to find the best accounting software is really hard. Just the search on Google for “Accounting Software” will give you more than 18 million hits. This is why it is good to look through the business software directories available. Usually most people don’t rely on just one directory but actually goes to a few software directories to be sure they have found a good amount to look through.

So, where should we actually start? We know where we can go to find the software, but shouldn’t we start somewhere else?
It is important to understand what you are actually looking for. A lot of people start looking for an accounting software but have no idea what they are going to use it for.
The complexity of the software and how to use it and for what is so important that you have to start doing a small pre-study before starting to look for the new software.
It is the same as when you want to purchase a car. Perhaps you live in the country-side with a lot of bad roads. Then it might be important for you to have a 4 wheel drive jeep. If this is one of the criteria it would be a waste of time to look for a small car that would be perfect for driving in the city.

Some questions you might want to ask to be able to find the best accounting software for you might be:
Do you want to be able to use the accounting software for forecasting?
Do you want the invoicing to be done from the accounting software?
Should the time reports of the personnel be done in the accounting software or perhaps should the current system be integrated to the new system?
Do you have stock that need to be taken into consideration and if so, should you need to keep inventory in the accounting software?
Most likely you want purchase orders to be in the accounting software and this probably also means you will have to organize your cash book as well.


These questions are just some minor questions to get you started. The complexity of the accounting software is definitely depending on the size of the organization you are working for. The larger the organization the more complex modules you might want to include in the same system. On the other hand, if you are in a large organization you most likely want to use different systems for different purposes and then integrate them to each other.

If you are working for a small company you will most likely want to put as much as possible into the system. A lot of companies, though, fall into the trap of forecasting an extremely high growth meaning you want to have as much as possible in the system. This is, however, in most situations not the best thing to do.
Of course you should think about and predict the near future and purchase the accounting software that fits your organization for that future. But, don’t overdo it. You need to think about the fact that the more complex the system, the more time you will need to spend in it as well.

If you are working in a large organization it is a bit different, because it is very time consuming and expensive just to purchase and implement the new system. It could easily take 1-2 years from the pre-study until the new system is fully implemented. This means you need to predict a lot of the future in the beginning not to have to start a new purchase process once the new system is ready to run.

The reason why purchasing a new software usually takes a lot of time is because it is common not to first think about what you really want. By creating a good requirement specification you will make the evaluation process so much smoother. After you have created your requirement specification, go to a business software directory that has good search and filter possibilities with extensive product information about the products.

This will help you to short list the candidates for your new accounting software. After this, visit the vendors’ home pages and discuss your requirements with them. Let them show you an online demo to give you an impression of why their system is good for you.
Also, think about what kind of attention they are giving you. Is this a partner that you can live with in the future? Are they giving good and quick support? Are they open to your suggestions of enhancements for the product, etc?

It is not always easy to find the best accounting software for you. But, by beginning the process to really think about what you are looking for will help you a lot in your research. Use the tools and resources that are available for you on Internet. These are specifically designed for your purposes and are most often free for you to use.
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Article: Use E-Learning To Increase Employee Productivity And Satisfaction sep 8, 2011

In today’s society, with rapid changes and challenging economy, there is a need to find ways to make your personnel happy at work at the same time as it does not disturb the daily work that needs to be done too much. By using the technology available, for example E-Learning, you have tools that will help you on the way to invest in what is actually the foundation of your business - your personnel.
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Not too many years ago I used to run a small part of an organization. My part was to run the technical support division. The business was a success but since we were only around 10 people I needed to really plan when to let the personnel develop their skills.
The least amount of personnel I needed was eight, so I could only spare two at the same time.

Support personnel are tricky employees to keep happy. Due to the hard work they are doing during the day, working with a lot of customers and with many different problems, they tend to leave after a year or two. This makes it very challenging for a manager, since it often takes a while until they are educated enough to do a productive job. It is therefore important to understand that the more you can do to keep the employees longer, the more you as an employer will benefit.

One of the goals for employees is to develop their skills during the position they have. This can be done via practical work, off-site training, E-Learning, etc.
There are several reasons why employees are leaving the premises less often for education. One of the reasons is that it is now possible to gain a lot of knowledge by just sitting in front of the computer.
One use of E-Learning systems is to use them to communicate over Internet for education. A lot of people use it for so called “Webinars” to hold a seminar over Internet.

Usually the time for running a small webinar is limited to one hour. By having the employees take a break during the day to join one doesn’t disturb the daily work too much. It probably even gives them so much satisfaction that they have accomplished more work after the day is to end than they would have without the webinar. The good thing about having them participate in an online seminar is that you are able to take them from the seminar if the workload for the other employees become too high.

Even though I see benefits in E-Learning, it is important to understand that a lot of employees feel very enthusiastic about going to an off-site training. It is therefore important to have an education plan for each employee and make sure that you can feed them with different activities during the year.
Of course the training they get during their employment should be in the best interest for your business as well as for the employee.

All plans, documentation of performed training and skills gained can easily be documented in a good E-Learning software. By documenting everything, including your education plans, you are able to have good control over what knowledge you need for the business as well as what skills your employees have.

When your employees have attended a training session it is important that they do something with the new skill to keep the knowledge. One good thing is to have them teach the others what they learned during for example a weekly meeting. It is also important that they are expected to document what they learned for others to read whenever they need that knowledge.

It is not always easy to follow all trends on the market but by trying out some new trends every year you will be able to see how you can benefit. One trend that do not change, however, is that your company is built up with people. It is important to keep them happy and to keep them in your organization as long as possible. By doing this you will be able to focus more on your core business and therefore be able to be ahead of your competitors.
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Article: How Simple Thinking Will Increase Your E-Commerce Salessep 6, 2011

The turnaround of products sold over Internet is increasing steadily every year. A few years ago people were afraid of giving their credit card information on a website, but the trust people feel about purchasing over Internet is growing and this situation is being used by a lot of businesses.
Since there is a lot of customers on the Internet it is important to understand that small changes can give big competitive advantages.
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Most people think of e-commerce as when you purchase or sell products on the Internet. This is true, but an e-commerce software is much more competent than that and can help you throughout the whole sales process, including marketing and inventory management.

We are going to focus on the user experience and how important that is for your business.

Last week I went into a normal store to purchase a shirt. Of course this can be done over Internet as well, but I like to feel the quality before purchasing. I went into a store that was totally new for me. Once inside I tried to understand where the men’s section was. There were no signs and I had no idea what section I walked through. I tried to find different signs to help me identify where I was and where I could go. The problem was that the store wasn’t, in my way of thinking, organized in any way. Everything was mixed in the same place, including having shirts and trousers together.
I went to an employee to ask and with the perfect help I got to know where to find my section.
A few years ago this would have been impossible for me. I would have exited the store and never dared to go back again.

So, why is this story important in an article about e-commerce?

If we compare this to an Internet store, we can find that there are a few lessons to be learned:
Organization of the information and goods in the store.
Showing less information creates less confusion.
Good and clear signs to take me where I want to go.
If I need help I can easily get it.


Looking at the first point this is where we usually can see a big difference between well established companies and newly started businesses. When you create a business you are not always sure of what you should create. This makes it very hard to decide how to organize the information from the beginning.
However, it is important to understand that customers come back to well organized stores. Therefore it is better to create an organized structure for the time in business that you are at the moment. Decide to look through the structure on regular basis, for example once every quarter, and do the necessary changes if needed.
This will help your users to easier find what they are looking for and want to come back to your store even if they don’t find what they are looking for the first time.

The second point is hard, especially on Internet with the requirements for online marketing and SEO (search engine optimization). Some sites on Internet seem to be competing for the price on who is showing the most text on their sites. This has become a trend, much because rumors say that this is the way you become higher ranked on the search engines.
It is important to understand that your first page is the image you want to give the world about yourself. A lot of businesses have understood this and we can see that among normal home pages the trend has now become to make it cleaner and with less information.
With an e-commerce store it is easy to get tempted to show a lot of products on the first page. However, too many ads create a lot of confusion and you tend to sell less. By having fewer ads with less products will make you sell more of those products and more all together.

The third and forth points are also a challenging point. It is important to direct people to where you want them to go. This could be a button for shopping cart, special offers, etc. But you also have to think about what kind of customers you have and what goes around in their heads. What your customers are thinking and are looking for when they come to your site.
I got good help in the store which made it possible for me to actually purchase a shirt. However, if I am more quiet and shy I wouldn’t have asked anyone. This is when it is important to have good signs as a complement to good service.
These two points should be considered as one and complement each other. It is a matter of giving the service to the customers to keep them at your site, help them to purchase your products and also give them such a good experience that they want to recommend you to their friends.

When creating a service on Internet it is important to always look from the customer’s perspective and ask yourself what you would want from your store. To be able to do that you have to study your customers, not only before you launch your Internet store but also afterwards. Do they really see the ad you want them to press? How high is your bounce-rate, i.e. how many people leave your site after coming to your first page?
It is also important to understand that you are expert in your field and about your store. You have to understand that people come to your store for the first time. Thinking about this will help you to configure your e-commerce software and website the way that will help you to give a great experience and loyal and happy customers.
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PR: The Business Software Directory, Buissy.com, Releases V0.94, Focused On Increased Stabilitysep 5, 2011

Buissy.com has released version 0.94 of the Business Software Directory where purchasers can find software the easy way. The latest version has been focused on stabilizing the platform and preparing for future functionality.
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Buissy.com, the Business Software Directory that is focused on reducing time for the purchase process of business software, has released version 0.94 of the site.
The new release is mainly focused on stabilizing the platform and to focus on the preparation of future functionality.

As for every release, some changes have been made to the user interface. Buissy.com listens a lot to the customers to make it easier for them to find software they are looking for. This means in general that the way information is presented is changed as well as the functionality in the background.

To be able to make it possible for users to easier find software they are looking for, Buissy.com has standard features for each software category. From release of version 0.94, business software vendors are only able to connect a category to the product if they also select at least one feature. This is to ensure high quality of the information in the software directory.
Version 0.94 also includes showing basic statistics for each product to be shown to the software vendor. The information given is on how many times the product information page for the software has been shown as well as how many times the software vendor’s home page has been visited..

The next coming version will include an even more enhanced way of filtering products. The first version of the product filter has been a success, but as any functionality there are enhancements to be made to make it even easier.
The coming version will also include the possibility to compare products. This is an important part of how to find software that suits the purchasers the best. The comparison will show comparison of free text about the product as well as price comparison and comparison between standard functionalities.

Go to http://www.buissy.com or contact us on info@buissy.com for more information. You can follow as at http://www.twitter.com/buissy for daily news on what is happening.

About Buissy.com
Founded in 2010, Buissy.com is the first online business software marketplace targeting both local as well as international markets. Buissy.com, with expertise from both the purchaser side as well as the software vendor side, is a website with efficiency and user experience in mind.
During 2011, Buissy.com increases the Business Software Directory steadily to offer the best products to the purchasers within the category of interest. The marketplace functionality increases to become the main communication platform between software vendors and purchasers.
The Business Software Directory gives possibility to find software in around 40 business areas, like for example Accounting Software, Project Management Software, Time Management Software, CRM Software and Help Desk Software.
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PR: Buissy.com Ltd, Provider Of The Business Software Directory Buissy.com, Appoints New CEOaug 29, 2011

To be able to meet the demands of the market, Buissy.com Ltd has appointed a new CEO, Mattias Lind.
Mattias has previous experience from both the software purchaser as well as the software vendor side which is invaluable for the continuous growth of Buissy.com.
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Buissy.com Ltd, the owner of the Business Software Directory Buissy.com, has employed Mattias Lind as chief executive officer (CEO) to be able to meet the demands for the upcoming 1.0 release of the site.

Buissy.com provides one central location where software purchasers can find business software to enhance productivity and efficiency of their business. The main goal for Buissy.com is to make it easy for purchasers to find the solution they are looking for by providing good search capabilities in combination with extensive information about each product in the directory.
By not having to locate each software vendor to understand what solution they can provide, Buissy.com helps businesses save time needed to find the best solution.

Mattias has spent his 20 years of experience in the technology sector, starting in various areas of software development and then moving on to business management and business development.
Mattias has extensive experience from both the software purchaser side as well as the software vendor side and will with this be able to help the progress of the development of the site as well as the business to move in the right direction.
Mattias experience in the business development area from numerous sectors will also help in accelerating the production of the already very popular articles published by Buissy.com Ltd.

Buissy.com started small in 2010 to use time for search engines in finding and ranking the site. Buissy.com is now in top 10 for a number of main keywords on the major search engines and has already passed some of the biggest competitors.
By being active and successful in the listings on the search engines, Buissy.com not only increases its own visibility but also the visibility for all products listed on the site. This is an invaluable service for the software vendors since it decreases the demand for their own focus on Internet marketing.

Go to http://www.buissy.com or contact us on info@buissy.com for more information. You can follow as at http://www.twitter.com/buissy for daily news on what is happening.

About Buissy.com Ltd
Founded in 2010, Buissy.com is the first online business software marketplace targeting both local as well as international markets. Buissy.com, with expertise from both the purchaser side as well as the software vendor side, is a website with efficiency and user experience in mind.
During 2011, Buissy.com increases the Business Software Directory steadily to offer the best products to the purchasers within the category of interest. The marketplace functionality increases to become the main communication platform between software vendors and purchasers.
The Business Software Directory gives possibility to find software in around 40 business areas, like for example Accounting Software, Project Management Software, Time Management Software, CRM Software and Help Desk Software.
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PR: The Business Software Directory, Buissy.com, Releases V0.93, Now With Product Filteringaug 10, 2011

Buissy.com has, with previously released versions, been focusing on the possibility for software vendors to add as much information as possible about their products. Version 0.93 enables software purchasers to easier find software they are looking for with powerful filtering functionality.
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The best place where to find software, Buissy.com, has released version 0.93 of the business software directory. The major additional functionality is a remodelled search engine, to make it even easier to find what you are looking for, as well as a product filter to enable purchasers to search for specific functionality, languages, country representation and price models.
To encourage software vendors to modify information and add news and release information, Buissy.com is now putting the last changed product in the top of the list, both on the first page as well as in each category that the product is part of.

The filter functionality is helping purchasers to really find what they are looking for by filtering the information that the software vendors submitted about their product. You will also be able to find software that is part of several categories by selecting them in the filter. This way you will, for example, be able to find a project management software that has built-in test management and bug tracking. This enables purchasers to really find what they are looking for in a much quicker and more efficient way than before. This is a unique functionality that is not found anywhere among any other business software directories on Internet.

As usual, Buissy.com has modified the user interface a little for the new release, making the site more easy to use as well as enabling software purchasers to be more efficient in finding the best software for their business.

Buissy.com has increased popularity to be used as the place where to find business software and is already, even before version 1.0 is released, among the top players on the market for supplying product information. Before version 1.0 is released, all services are supplied for free to help software vendors easier find quality leads.

In the near future, Buissy.com will release functionality for product comparison. Also, for software vendors there will be statistics to show how many times the information they submitted has been shown as well as been clicked on.

Go to http://www.buissy.com or contact us on info@buissy.com for more information. You can follow as at http://www.twitter.com/buissy for daily news on what is happening.

About Buissy.com
Founded in 2010, Buissy.com is the first online business software marketplace targeting both local as well as international markets. Buissy.com, with expertise from both the purchaser side as well as the software vendor side, is a website with efficiency and user experience in mind.
During 2011, Buissy.com increases the Business Software Directory steadily to offer the best products to the purchasers within the category of interest. The marketplace functionality increases to become the main communication platform between software vendors and purchasers.
The Business Software Directory gives possibility to find software in around 40 business areas, like for example Accounting Software, Project Management Software, Time Management Software, CRM Software and Help Desk Software.
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Article: Pros and cons with simultaneous editing for document managementjuli 14, 2011

Companies all over the world are striving towards becoming more efficient and cut down on work that should not be needed. One of the popular features a lot of companies are looking for is document management with simultaneous editing. This is a great feature for collaboration purposes, but it is, as always, important to understand what you are looking for to understand if this feature can help you become more efficient or not.
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A dream of a lot of companies is to be able to have automatic processes all over the company to help them become more efficient in the internal processes. One of the processes to make more efficient is the process around document management.

Document management systems work in different ways, mostly depending on what technique that is used, but also what purpose the document management has.
Some of the more popular ways are:

1. Real time simultaneous editing
This kind of system will enable users to work in the same document at the same time. Changes to the document are saved regularly by the server and will be visible to anyone.

2. Non-real time editing
This kind of system will enable users to change the documents, but not at the same time. This is a great way of working if you want to easily be able to track changes and be able to create revisions. A common way to mark if a user is working with the document is to check-out the document and therefore lock it for editing by anyone else. When the user is done with the editing the document is checked in.

It is easy to see that the first solution is good if you have a live document that is changed a lot by a lot of people. The second solution is good if you want to have more control and if you want to control in what way you create your own revisions.

But, wouldn’t it be great if you can have the same solution with both options?
There are document management systems today that create revisions while you are doing changes, even though they are real time simultaneous editing systems. They will save the changes made by each user and then give you the possibility to see who has changed what and what changes were made. This helps a lot of companies to solve a lot of problems they see with these kinds of systems.

However, larger organizations would like to decide when a revision is to be created. Changes can be made a lot of times during one revision and then you wish to create a milestone of the document’s lifetime. This means that you would like to enable simultaneous editing during the revision and then decide that the changes made will be part of the major revision. The owner of the document will then be able to create a major revision, but what happens if there are users changing the document while a major revision is created?

Other challenges for simultaneous editing are the possibility to edit the document in offline mode. This is very commonly used for people who are travelling a lot. If you should be able to edit a document in offline mode and also let people simultaneously edit in online mode, the situation becomes even more complex.

If you want to have a system that will create major revisions, enable the possibility for simultaneous editing and also allow for working with the document in offline mode, you should be looking for a solution that combines the two methods. This should also be combined with some business rules on how to work with documents in the document management system.

To do this, you should have a rule saying that as long as no one checked out the document, everyone is able to work with the document simultaneously. When the document is checked out, this is done since someone wants to work with the document offline.
Before a new major revision is to be created, everyone will be informed some time before so that they can finalize the current changes. The new major revision will then be having up to date and accurate information.

Purchasing a document management system is not easy. There are a lot of things to take into consideration that is not brought up in this article. But even these aspects are important to think about before the purchase. Some people are in need of a flexible real time collaboration system and some are not. This article is bringing up some things to think about while deciding on whether to purchase a document management system with simultaneous editing or not.
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PR: Buissy.com, the Business Software Directory, releases v0.92, with more product information.juni 30, 2011

Buissy.com is giving the opportunity for software vendors to give information about their products to software purchasers. This gives a great opportunity for everyone to have one place to find the best information about business software.
Version 0.92 comes with better user interface and the possibility for software vendors to add more information about their products as well as for software purchasers to read more information about the products.
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The main Business Software Directory, Buissy.com, has released version 0.92 of the website.
The new release is mostly focused on letting software vendors add more information about their products and also show all this information on the product information pages.
Some changes have been made to the user interface to make it easier for users to easier navigate through the site and also to fix some minor bugs that were present for navigating through Buissy.com on mobile devices, such as iPads and mobile phones.
When going to a product page, users will now also be able to see what other products the software vendor is offering the market. This will enable the software purchasers to get a good understanding of who the software vendor is and what they are offering.

Information that can now be added about a product is the following:

* Product Name
* Product Description
* Website
* Extra links
* Logo
* Connect the product to one or more categories
* Connect the product to one or more features per category
* Select common features for the product
* Price
* Product languages
* Support languages
* Country representations
* Screenshots
* YouTube video


All information is gathered in a way to make it possible for comparison of products and to easier guide purchasers to find the best product for their organization.

Buissy.com has increased the popularity and is already, even before version 1.0 is released, among the top players on the market for supplying product information. Before version 1.0 is released, all services are supplied for free to help software vendors easier find quality leads.

The upcoming releases will include possibilities for software purchasers to filter information and do advanced searches based on the information added by the software vendors about their products. Software vendors will be able to find statistics about the interest for their products and will be able to bid for positions in the product lists.

Go to http://www.buissy.com or contact us on info@buissy.com for more information. You can follow as at http://www.twitter.com/buissy for daily news on what is happening.

About Buissy.com
Founded in 2010, Buissy.com is the first online business software marketplace targeting both local as well as international markets. Buissy.com, with expertise from both the purchaser side as well as the software vendor side, is a website with efficiency and user experience in mind.
During 2011, Buissy.com increases the Business Software Directory steadily to offer the best products to the purchasers within the category of interest. The marketplace functionality increases to become the main communication platform between software vendors and purchasers.
The Business Software Directory includes software for numerous business areas, like for example Accounting Software, Project Management Software, Time Management Software, CRM Software and Help Desk Software.
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PR: The Business Software Directory, Buissy.com, releases v0.91, now including price information.juni 13, 2011

Buissy.com, the place for finding and evaluating Business Software, has released v0.91 of the software directory. Software vendors are now able to add even more information about their products, including price information.
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Buissy.com, the main Business Software Directory on Internet, has released yet another version to give users even better possibilities to find the correct software. The new release is mostly focused on showing more product information, increase the SEO for the products and product categories as well as some changes to the user interface to make it look even better.

In detail, version 0.91 includes the following new parts:

· Extensive product information, including price information
· Nicer looking user interface
· Better SEO to increase search engine visibility

Product information that is added is now complete for what will be available for version 1.0 of the site. As the only Business Software Directory on Internet, Buissy.com is supplying so much information to guide the users to find the best software possible.
Among all, users will now be able to find:

· Price information
· What languages the product supports
· What languages the support department speaks
· What countries the software vendor is represented in

All information is gathered in a way to make it possible for comparing products and to easier guide the purchasers to find the best product for them.

Buissy.com has increased the popularity and is already, even before version 1.0 is released, among the top players on the market for supplying product information. At the moment all services are supplied for free to help software vendors easier find quality leads.

Go to http://www.buissy.com or contact us on info@buissy.com for more information. You can follow as at http://www.twitter.com/buissy for daily news on what is happening.
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PR: The Business Software Directory, Buissy.com, releases v0.9 with even better functionality.maj 31, 2011

Buissy.com, the best place for finding and evaluating Business Software, has released v0.9 of the website. This version shows how determined Buissy.com is to become number 1 on the market for Business Software.
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Buissy.com, the main Business Software Directory on Internet, has released yet another version of the site. This release is mostly focused on creating easier navigation, adding some extra categories and prepare for users to be able to compare and find the software they are looking for easily.

In detail, version 0.9 includes the following new parts:
· New category structure
· Easier category navigation
· More software categories
· Possibility to connect features to the products
· Possibility to connect prices to the products

The two later points are there to make it possible for purchasers to compare and find the products they are really looking for. To begin with, information is gathered about the products that are added to the Business Software Directory.

The static information about the products will be used to make it possible for purchasers to do advanced search and filtering of products to make it easier to find the best match of business software for their organization. Users are also going to use this information for product comparisons.

Buissy.com is launching a membership program from version 1.0, but at the moment all products are shown as if the vendor is Platinum Member, including the possibility of free advertising. Besides the free membership, Buissy.com is offering Silver, Gold and Platinum memberships. What is included in each membership is described on the membership page.

Go to http://www.buissy.com or contact us on info@buissy.com for more information. You can follow as at http://www.twitter.com/buissy for daily news on what is happening.
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Article: Become more time efficient with some easy Task Managementmaj 10, 2011

Every day you wake up and you feel that you have yet another whole day with a lot of hours in front of you. If you would sit down in the morning and list everything you should do and estimate the time for each activity, you would have most day left for other things to do. But, this is usually not the case for most of us. Somehow time seems to vanish and at the end of the day you feel exhausted and still not done with the things that you thought would be so easy to do.
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It is Monday morning again and you are looking forward to the new week. There are so many things that you should do. The total load of activities that you have to complete during the week makes you feel really stressed. You have written down a few of them, but not all. The worst part, though, is that most weeks you don’t feel that you have completed half of the things that you were supposed to.

This is a very common situation for most people; not only in their work situation, but also in their private life. So, how can we get this situation under control? Is it really possible to live a more controlled life with less stress and even accomplish more?

This is absolutely possible with a few changes in life.

So, let us first look how you can do this in a work situation.
At a work place it is great if you can use some sort of system to track what you have on to do. This can be Task Management Software, but there are also other tools that can be used for the same purpose, that also includes other functionalities.

The most important thing is that you should always start the day by reflecting on what should be accomplished during the day. This is an attitude that you should bring wherever you go and in any situation in life.

So, start your morning at work doing this:

1. If you have a notebook where you have written down thoughts, put them into the system. A notebook is a great way to transfer your thoughts from your brain. If you don’t have the thoughts in a notebook, I bet there are a few in your brain that you should write down.
Add the thoughts into the system and try to plan which day they should be accomplished.
Sometimes one task can be divided into sub-tasks and you are able to plan one sub-task one day and another some other day.

2. Thoughts that are about already created tasks come up because you haven’t thought through them enough. These thoughts are also important to add to the system. They complement the information that is already there. It could be ideas of how to perform the task, who could help you, etc.

3. Do a few of the tasks so that you feel that you have gotten started.

During the day, most people have a few moments when you don’t really know what to do. Before you had a Task Management Software, you felt that there was no idea to start something new and anyway, if you had the thought that you could, you just couldn’t make your mind up on what you wanted to do.
During these moments you perform the smaller tasks and tick them off to show that they are done.

The bigger tasks need to be planned. You should make a habit of putting off time at the same time every day to perform these. This is, of course, naïve to believe that you will be able to do every day. But, most days are actually quite possible to do that way. If you, for example, normally work between 8am – 5pm, you can probably spend until 8.30-9am to perform your tasks. Another really good time is just before you go to lunch and just after lunch.

At the end of the work day, just before leaving from work, sit down for a few minutes and write down your thoughts on the tasks that have not yet been accomplished. This will help you get them from your brain and let you stress down.

It is important to prioritize your tasks and understand that you need to be disciplined in performing them. It is also extremely important to take your time to write down what you need to do. The best thing is absolutely to have a notebook and pen that you bring everywhere you go. Every time that you get reminded of things that you need to do, write them down and you will easier be able to release this thought from your brain.

Most people who start doing this feel that they become much less stressed. They also feel much better about themselves since they accomplish much more and even release time to relax.
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Article: Your plan for Customer Retention will make your business bloom maj 5, 2011

You have worked hard on getting your new customers. You have a great CRM Software and all customers are entered with correct information in the system. But what happens now? How are you going to make sure that you have satisfied customers, who are loyal to you and are informing you if anything is wrong before deciding to run off to another vendor?
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A lot of companies are struggling to get new customers. Especially in harder times a lot of energy is spent on working towards receiving new leads and trying to convince them that you are the best supplier of products or services for their needs. Your CRM Software is in place and you put in all information that you need to be able to have correct information about your customers in one place.

But, since a lot of sales people are mostly rewarded on getting new customers, who takes care of the ones you already worked so hard to get?
To begin with, it is important to say the obvious. It takes much less time and is a lot cheaper to keep your customers than to find new and convince them of your excellence.

To be able to keep customers you need to start with creating a plan on plain paper.
There are a few questions you need to ask yourself to be able to understand how to take care of the customers.

1. Do some customers need different attention than others?

You first identify different categories of customers. This should be based on how you need to treat them differently to be able to keep them happy.
One way to do this is by size. Perhaps you want to meet with a customer, who is paying you a substantial amount of money, every quarter. Or you feel that customers who are really small are not in need of mail contact from you more than once a year.
Another way is by network. Perhaps you have one customer that is very small and contribute just a little to your financial stability. But, they have a great network of people they are meeting with every week. If you make this small customer happy he will most likely tell his connections and bring you more customers.
Try to differentiate the customer types the best way you can. You will want to consider below points while planning your categorization.

2. What type of communication do you need to do and how often?

For each of the customer categories you need to plan your communication. The best here is to start from the bottom and go up.
On the bottom we have all communication that should be done to all customers, regarding what category they belong to. Perhaps this means that you have an annual survey, send an email to check that everything is alright or maybe send a small summer gift to show that you care.
The more important the customers are to you and your business, you would probably want to categorize them high up and give them a bit more attention with more frequent communication.
The important thing, though, is to keep the structure and do the same sort of retention to these customers as to the smaller customers. This could, however, mean that you want to give a larger gift to a larger customer than a smaller customer, but the overall activity is still the same.

3. What plan do you have to get their views of your products or services?

It is important that you have a plan on getting your customers views on your products and services. But, it is also important to be honest about what you are going to do with that information. Are you really changing your business and the things that your customers feel important and are not getting in a good way?
Surveys are good but should be thought through before created. In every question in a survey you always have to think – “If we get a low score on this question, are there things we are willing to do to make it better?” If not, you should not bother to have the question. It is important to show the customers that their opinions matter.

4. Involve your customers even further

One of the most powerful thing, but also most time consuming, is to involve your customers in creating the future of your business. Often this result in them feeling that they built the product and the services you are supplying. It is very hard to leave something that you helped building up yourself, right?
To involve customers can be done in different ways and is very different to different businesses. This could mean everything from creating test customers for evaluating products to creating expert teams who are meeting frequently to give their views of how reality is changing in their business and therefore for you to act upon.

It is important to document all actions in your CRM Software. This could be small things as “Tried to call but did not reach them” to larger activities. Also, information such as if they answered a survey you sent out or if they attended a seminar you organized is of great value for you to get to know your customer.

It is vital to see that your customers are giving you an opportunity to expand your business. Some customers might be very demanding and also even harmful for your business. You shouldn’t be afraid of letting these customers go. They take your valuable time that you could spend on making the good customers happy.

The information in this article might seem very obvious, but still most businesses are struggling in following these points. Most businesses agree that it would be good to do but they lack time to do it.
By starting to prioritize your current customers they will bring great benefit to the future of your business. Take advantage of that opportunity!
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PR: Business Software Directory, Buissy.com, releases v0.8 of the marketplace for Business Softwareapril 29, 2011

As the Software Directory continues to grow in popularity, version 0.8 is now released with a lot of things done to help increasing SEO for the products listed on the site.
With, among all, the possibility to publish news and release information with backlinks, the vendors not only are able to spread information about their products to their customers but also increase the visibility for their products on internet.
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Buissy.com, the Business Software Directory, has released version 0.8 of the website.
Version 0.8 includes support for publishing of product news and releases for the software vendors, now including backlinks.

To become the best Business Software Marketplace for purchasers and vendors around the world, Buissy.com is focusing on simplicity and user experience.

The release includes, except for bug-fixes, a lot of functionality to help increasing SEO for all products listed at the site, such as:

• URL structure for the products including the product name
• Links to the product home page, as chosen by the vendor, for product news information
• Links to the product home page, as chosen by the vendor, for product releases information
• Twitter published for all published product news and releases information
• Possibility to view the 100 latest news and the 100 latest release information
• In http://www.buissy.com/news, press information and articles are now published from the Buissy.com Ltd professionals.
• There is a connection to the product information page at Buissy.com from the product releases and product news.
• There is now a possibility for more ads to be shown to enhance product visibility even more.

Buissy.com is increasing functionality for every new release. A lot of functionality has been added after requests from Buissy.com’s customers. In the next coming releases, Buissy.com will include the possibility to add standard feature information about products to enable advanced searches for the purchasers as well as enable the possibility for comparing products. This will help purchasers to easier find just the product they are looking for and that suits their organization the best.

Buissy.com is launching a membership program from version 1.0, but at the moment all products are shown as if the vendor is Platinum Member, including the possibility of free advertising. Besides the free membership, Buissy.com is offering Silver, Gold and Platinum memberships. What is included in each membership is described on the membership page.

Go to http://www.buissy.com or contact us on info@buissy.com for more information. You can follow as at http://www.twitter.com/buissy for daily news on what is happening.

About Buissy.com
Buissy.com started in 2010 with the aim to become the best market place for Business Software. With experience from both the purchaser side as well as the software vendor side of a software market, Buissy.com will be able to release extensive support for software vendors to reach out to purchasers as well as for purchasers to find the best match of product for the organization. The Business Software Directory includes software for 28 business areas, like for example Accounting Software, Project Management Software, Time Management Software, CRM Software and Help Desk Software.
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Article: The Future of Time Reporting, a way to keep employees more enthusiasticapril 27, 2011

In all organizations it is important to measure the time spent on different activities. This is the base of measuring costs for different activities to be aware of where to make changes for higher efficiency. However, having employees reporting time is also a cost and is often done to please the manager rather than understanding the reason for the time administration.
To make the activities more efficient for the employees and use the information already in the systems, we can get the information we want and still keep up the enthusiasm.
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All over the world, in any industry, employees are sometimes complaining about time that needs to be spent on reporting time. It is often seen as a way for managers to control the employees and a way to spend time that is not available.
From an organization’s point of view, time is often recorded to control what the employees are doing, but also to find out how much time is spent on what activities.

Since a lot of employees don’t understand why they are doing the time reporting, they think more of what the manager wants to hear and estimate the time rounded to the nearest half hour. This way they don’t have to put down how much time was spent talking to colleagues by the coffee machine, being connected to Facebook or discuss the evening plans on the phone with their friends.

The main reason why time reporting also feels like something that is useless is that it is common not to follow up by the reports by the management, at least to the knowledge of the employees. This gives even more proof to the employees’ suspicions and makes the activity feel even more useless.

Now, of course this is also depending on what industry you are in and if you should invoice the time to clients. In the case of invoicing the time to clients, employees are more willing to do a good job reporting the time because they see the purpose.

For common work, it is often allowed to have at least 15 minutes of time reporting every day. This means a total cost of 1 fulltime employee for every 32 employees. To transform this into money, it means a total annual cost of $2400 for an employee who has a monthly salary cost of $6400.

So, how can we make time reporting feel more useful to the employees and also help them to have to spend less time on this activity?

The first thing to understand is that people tend to do things quicker if they see a purpose in doing it. This means that if the management team would present the time spent on different activities throughout the organization and also categorize them, at least there is an overview of how long time is spent on things.
Also, if this information is the base of making the work more efficient and that the employees can be part of the discussions on how to make this happening, not only are they part of the decision made, but also see that they need the information from the time management system to be able to make the correct decision.

To be able to have the correct amount of time reported it is also recommended to approve of some time for coffee breaks, social discussions, etc. By also having this category in the Time Management System, the management team will be able to receive more relevant information on how much time that is spent in reality.

This is mostly around how to make employees happier in time reporting. To actually help employees report time in a better way, companies should start more with deviation reporting instead.

The meaning of this is that the work is planned in a lot of systems - Who should do what and when?
By using this information and having the employees report if there are deviations to the normal schedule, not only helps cutting time from the time reporting activities, but also makes time reporting more fun and meaningful.

In a lot of situations, this means that the employees can cut 80% of the normal time reporting and the Time Management Software can then tell the employee that there are activities to approve and gaps in the schedule that are not filled in.

I believe that this type of reporting is more useful and is most likely going to be the future of time management. It will cut costs a lot and keep employees enthusiastic about the work they are doing. With the feeling of being useful to the organization, employees will be able to produce much more and help companies grow even more.
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Article: Work towards your company.s goal and purpose by documenting your Business Processesapril 26, 2011

All over the world, businesses are talking about the benefits around documenting the Businesses Processes. The benefits are obvious and are an ongoing process that should be performed regularly since activities in the organizations are changing.
How come most organizations, especially the smaller, are disregarding this fact, even though they know that the benefits are often paid off immediately?
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Business Process Management (BPM) – something for the larger organizations, smaller companies or for everyone?
It is always good to know what your company is doing, why and in what order it should be done. This is not only to be able to enhance performance around everything that is done in the daily work, but also to be able to predict what needs to be done when specific activities turn up, like for example employment of new coworkers.

Business Process Management should be done with a few different focuses.

First you need to identify what is being done in specific situations. To be able to do this the best way, you should identify why you are doing things and what you wish to achieve.
Most organizations have a goal and purpose with the existence of the company. But, often the daily activities are not tied to these goals and purposes.

Let me give you an example:
“Andrew runs a company creating software to enhance security in businesses. He has set the purpose for his company to ‘Provide security to small and medium-size businesses in the US’ and the goal to ‘Be the obvious choice of supplier in 2012 for security software for companies below 300 employees within the US by supplying high quality software with brilliant customer service’.
Andrew has 3 employees in the customer support department and they are working between 8am – 5pm with lunch break between 12.30pm – 1.30pm. His business is located in New York. The employees are answering the calls as quick as they can and always have around 50 cases to work with. At lunch time they get in average 5 calls to the answering machine and in the mornings they have in average 20 calls. They don’t have any set up rules, but take care of the issues as soon as they come in. The employees feel stressed all the time since they have a lot of issues to take care of. They also feel that the situation is unbearable since their manager is on to them all the time to keep the list of issues to a minimum. They sometimes get emails from their customers where they ask why they have not received any reply.”

This is a very common scenario in companies all over.
If we look a bit closer on this example we can see a couple of obvious things that can be looked at.

1. Andrew has a goal of having a brilliant customer service. He lets the employees have lunch break at the same time and only plans the opening hours for the east coast.
There are 25 people who wants help by leaving a message on the answering machine and probably a lot of people who wishes to have help but don’t leave a message.

2. The personnel have a lot of work all the time but don’t have guidance in how to do the work. They do the best they can, but still feel stressed all the time and are probably not happy about the work they have achieved.

By identifying the work processes and map them to the company goal and purpose, Andrew will easily get to the conclusion that it would be best to keep a schedule between the employees where one of them is always working during lunch. Probably Andrew will create the schedule the way that the opening hours are until 8pm, meaning he will cover the west coast as well. This will probably reduce the amounts of calls coming on the answering machine 90%, meaning he will have much happier customers.

The Business Processes Maps will also help to identify exactly how the work should be done in the customer support division. This will bring up a lot of more questions, but this way the personnel will be able to identify in what process they feel that they need more help. It will also help them to become more efficient because they know exactly what to do all the time.

Business Process Management is recommended to be performed in conjunction with someone who is not deeply involved in the work done in the company. The reason for this is that questions are asked that are not otherwise considered. This doesn’t mean that the support should come from outside the organization, even though this is recommended in most cases, but can come from expertise in other departments.

The main work is done the first time but it is important to understand that it should be gone through regularly to see that the processes are still valid. The frequency depends on how changing that part of the business is, but it is recommended to have revisions at least every 6 months.
Any suitable Business Process Management Software can be used for documentation of the processes and they should be available for all employees affected to be able to follow during the daily work.
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PR: The Business Software Directory, Buissy.com, releases v0.7 of the more and more popular siteapril 1, 2011

After more success for the new Software Directory for Business Software, Buissy.com, version 0.7 is now released with support for publishing of product news and releases. This means that Buissy.com is now becoming the central place on Internet to find the latest information about Business Software in 28 different areas.
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Buissy.com, the Business Software Directory, has released version 0.7 of the website.
Version 0.7 includes support for publishing of product news and releases for the software vendors. The few bugs that were found using iPad are now gone and users are coming in with more and more feedback about the great support.

To become the best Business Software Marketplace for purchasers and vendors around the world, Buissy.com is focusing on simplicity and user experience. This is vital for vendors to reach the market with their products and for purchasers to be able to evaluate their best option in one place, using any client, even iPad and other smaller computers. With the possibility for software vendors to now publish news and release information, Buissy.com will now be place to go to for the latest news around Business Software.

Every product at Buissy.com has its own product information page, including a lot of information about the product. As a software vendor you are able to include into the product information:

Long description of the product
Logo
Category information
Screenshots of the application
Embedded YouTube demo video

The main features updated for v0.7 are:
Even easier and more user friendly user interface
Possibility to publish Product News
Possibility to publish information about Product Releases

Buissy.com is launching a membership program from version 1.0, but at the moment all products are shown as if the vendor is Platinum Member, including the possibility of free advertising. Besides the free membership, Buissy.com is offering Silver, Gold and Platinum memberships. What is included in each membership is described on the membership page.

Go to http://www.buissy.com or contact us on info@buissy.com for more information. You can follow as at http://www.twitter.com/buissy for daily news on what is happening.
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PR: Find the best Help Desk Software at Buissy.com, the Marketplace for Business Softwaremars 22, 2011

Buissy.com has recently released version 0.6 of the Business Software Marketplace. One of the categories that is growing rapidly is the Help Desk Software category.
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One of the major categories of the Business Software Directory, Buissy.com, is the category for Help Desk Software. To help software purchasers find and evaluate products without the need to jump around to different websites, Buissy.com is offering software vendors to put extensive information on the Software Marketplace.

Every product at Buissy.com has its own product information page. As a software vendor you are able to include into the product information:

Long description of the product
Logo
Category information
Screen shots of the application
YouTube demo video

With information in one place, software purchasers will find all information they need to evaluate a top-5 list of products to evaluate. After finding the list of good Help Desk Software, purchasers can continue to the vendors’ web pages for further evaluation.

In the release to come, Buissy.com is releasing possibilities for vendors to release Product News and Product Releases information to the market. With this possibility, Buissy.com will be the best place where to find Help Desk product information for the whole Help Desk Software area.

Go to http://www.buissy.com or contact us on info@buissy.com for more information. You can follow as at http://www.twitter.com/buissy for daily news on what is happening.

For information about what Help Desk Software that is available at Buissy.com, go to http://www.buissy.com/help-desk-software/.
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PR: The Business Software Directory, Buissy.com, releases v0.6 of the Business Software Marketplacemars 14, 2011

After the few last months of success for the new Software Directory for Business Software, Buissy.com, version 0.6 is now released with a totally redesigned user interface, multi-lingual support and support for YouTube-video demos and iPad.
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Buissy.com, the Business Software Directory, has released version 0.6 of the website.
Version 0.6 includes a total redesign of the website, with focus on a better user experience and easier navigation.

To become the best Business Software Marketplace for purchasers and vendors around the world, Buissy.com is focusing on simplicity and user experience. This is vital for vendors to reach the market with their products and for purchasers to be able to evaluate their best option in one place, using any client, even iPad and other smaller computers.

Every product at Buissy.com has its own product information page, now including even more information about the product. As a software vendor you are now able to include into the product information

Long description of the product
Logo
Category information
Screen shots of the application
YouTube demo video

The main features updated for v0.6 are:

Redesign of the user interface
Multi-language support
iPad support

Buissy.com is launching a membership program from version 1.0, but at the moment all products are shown as if the vendor is Platinum Member, including the possibility of free advertising. Besides the free membership, Buissy.com is offering Silver, Gold and Platinum memberships. What is included in each membership is described on the membership page.

In the release to come, Buissy.com is releasing possibilities for vendors to release Product News and Product Releases information to the market.

Go to http://www.buissy.com or contact us on info@buissy.com for more information. You can follow as at http://www.twitter.com/buissy for daily news on what is happening.
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PR: The Business Software Directory, Buissy.com, releases version 0.5 of the software portal feb 13, 2011

As popularity rises around the new Software Directory for Business Software, Buissy.com, the company keeps on with the aggressive release plan of new releases every 2 weeks. Version 0.5 is now released with functionality to increase lead quality for software vendors.
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Buissy.com, the Software Directory for Business Software, has released version 0.5 of the website.
Version 0.5 includes functionality to increase quality of the leads that are sent to the software vendors, as well as making it possible for software purchasers to find software and evaluate the software already at Buissy.com.

Every product at Buissy.com has its own product information page, now including extensive information about the product. As a software vendor you are now able to include into the product information:

• Long description of the product
• Logo• Category information
• Screen shots of the application
• YouTube demo video

Buissy.com is launching a membership program from version 1.0, but at the moment all products are shown as if the vendor is Platinum Member, including the possibility of free advertising. Besides the free membership, Buissy.com is offering Silver, Gold and Platinum memberships. What is included in each membership is described on the membership page.

Go to http://www.buissy.com or contact us on info@buissy.com for more information.
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PR: Buissy.com, the Software Directory that helps you find Business Software has released ver 0.4feb 2, 2011

Buissy.com, the Business Software Directory, has released a new version of the website, helping business software purchasers to easier find software and also compare software they are evaluating.
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Buissy.com (http://www.buissy.com), the business software marketplace for software that enhances business efficiency, today released a new version of the website.

Version 0.4 includes, in addition to what was previously offered:

More welcoming user interface
Twitter feeds on the first page
Possibility for vendors to advertise their business software
Possibility for vendors to have their logo in the product list and on the product page
Specific product pages for every product listed in the software directory
Login possibilities for vendors, to enable maintenance of product and company information
Possibilities to follow Buissy.com on Twitter, Facebook and LinkedIn

In April, Buissy.com will release v1 of a new natural electronic meeting place between vendors, for software and services that are focused on enhancing business efficiency and communication, and potential customers. Pre-release versions are being released to give the opportunity for vendors and purchasers to get a feeling of what the site will offer, and a lot of vendors have already taken the opportunity to add their business software to the site.

Go to http://www.buissy.com or contact us on info@buissy.com for more information.
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PR: Buissy.com, the marketplace for Business Software, has released a new version of the websitejan 22, 2011

Buissy.com, the marketplace for software that enhances business efficiency, has released v0.3 of the website.
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Buissy.com, the marketplace for software that enhances business efficiency, today released a new version of the website.

Version 0.3 includes, in addition to what was previously offered, search functionalities and connection to twitter. A lot of work has also been done to increase the visibility for companies searching for a business software directory.

In April, Buissy.com will release v1 of a new natural electronic meeting place between vendors, of software and services that are focused to enhance business efficiency and communication, and their potential customers. Minor versions, to give the opportunity for vendors and purchasers to get a feeling of what the site will offer, is already released and a lot of vendors have already taken the opportunity to add their product to the site.

Until April, new releases will be published every 2 weeks, to slowly enhance the experience of the users. During the year, Buissy.com will release functionality that will revolutionize the world for purchasers, who wish to find an efficient solution for their business, and vendors, who wish to find a way to market and communicate their products.
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